Pronto Support jobs

Costerfield

Costerfield Operations, owned and operated by Alkane Resources Ltd, is situated in Central Victoria, east of Bendigo and surrounded by numerous towns within a 50km radius, offering a variety of residential options.

Our current operation runs an underground mine and processing plant that is responsible for producing gold and antimony. The mine's workforce consists of approximately 300 permanent employees who hold various roles in professional, technical, mining, processing, and trades.

The Role

Reporting to the IT Coordinator, you will deliver first-line IT support across the business while helping reduce reliance on external service providers for routine support activities.

You will support staff across office, processing plant, and underground mining environments, ensuring users receive prompt and effective assistance while maintaining strong cybersecurity and IT governance practices, key responsibilities of the role include:

· Manage user accounts, access, password resets and onboarding/offboarding activities across Active Directory, Entra ID and Microsoft 365.

· Deploy, configure and support laptops, desktops, mobile devices and peripherals using Intune, Autopilot and Apple Business Manager.

· Provide first-level support for business applications, including Microsoft 365 and Pronto Xi.

· Troubleshoot connectivity issues across Wi-Fi, VPN and network services, escalating where required.

· Administer Microsoft 365 mailboxes, Teams, SharePoint permissions and licensing.

· Deliver responsive service desk support, resolve technical issues, maintain documentation and identify improvement opportunities.

· Maintain IT asset records and coordinate device repairs, warranties and replacements.

· Follow cybersecurity, change management and IT governance requirements while supporting a secure technology environment.

The Person

You are a customer-focused IT professional who enjoys solving problems and delivering practical technology solutions. You have strong communication skills, can work independently, and thrive in a hands-on operational environment. You will be an individual who possesses:

• Experience in an IT Support, Service Desk or Desktop Support role.
• Knowledge of Microsoft 365, Active Directory/Entra ID and Windows environments.
• Experience supporting end-user devices, software and business systems.
• Strong troubleshooting and customer service skills.
• A current Australian Driver's Licence.
• Experience with Microsoft Intune, Windows Autopilot and Apple Business Manager.
• Exposure to Pronto Xi or other ERP systems.
• Understanding of networking fundamentals and connectivity troubleshooting.
Experience working in mining, industrial or remote operations.

We Offer

· Monday to Friday roster

· Relocation assistance available

· Onsite Physiotherapy

· Life and Salary Continuance insurance

· Novated Leasing options for vehicles

· Employee Rewards program – cash savings for everyday expenses

· Employee Assistance Program

· Free Ambulance cover

· Annual Health and Wellbeing allowance

The Process

Early applications are encouraged as shortlisting will commence immediately .

At Costerfield Operations , we foster a work environment where everyone feels welcome, respected and valued. As an Equal Employment Opportunity employer, we welcome applications from people of all backgrounds and are committed to embracing diversity across race, gender, age, religion, culture and other attributes that make each individual unique.