Pronto Support jobs

If you’re a skilled IT professional with strong networking expertise and experience in mining or operational environments, this is your opportunity! Bring your networking expertise and mining industry experience to a role where your impact truly matters.

Aurelia Metals Limited is an ASX-listed, Australian-owned gold and base metals company based in NSW. We operate the Peak and Federation underground mines and are progressing the Great Cobar Project, a high-grade copper development near Peak.

We are proud to be a WORK180 endorsed employer, with inclusion, safety, and our Values at the heart of everything we do. With one of the most prospective land positions in the Cobar Basin, we are unlocking value through discovery, development, and growth.

The Great Cobar Project, with an eight-year mine plan and strong exploration upside, will drive the next generation of growth at Aurelia and create diverse career pathways for those wanting to be part of a high-performance, forward-thinking culture.

About the role

We are looking for a highly capable IT Operations Specialist who thrives in a hands-on, technically dynamic environment. This role is ideal for someone with a strong networking background who enjoys solving complex infrastructure challenges and supporting critical operational systems.

We are particularly interested in candidates with experience in the mining industry, or those who have supported IT environments in heavy industry or remote operational sites. Familiarity with the unique connectivity, infrastructure, and operational technology requirements in mining environments will be highly valued.

Roster: 8/6, 12 hours per day (Dayshift only)

Location: Peak Mine, Cobar NSW

Travel Options: Residential, DIDO, FIFO

• Residents enjoy a balanced roster and the opportunity to settle into the family-friendly township of Cobar. Relocation support and discounted company housing are available, along with a residential allowance
• DIDO if you live within an 800km radius of the Mine site which includes a travel allowance
• FIFO from Brisbane, Sydney or Melbourne
  

Key responsibilities

• Ensure personal and team health and safety through safe work practices and training
• Deliver Level 1 and 2 IT support across hardware, software and site systems
• Support and maintain site networks including LAN/WAN, wireless, fibre and underground communications
• Manage and escalate incidents based on business impact, including after-hours P1 support
• Liaise with vendors and contractors to resolve incidents, requests and system changes
• Maintain user access, Active Directory and support governance, audits and continuous improvement
  

Qualifications and ex perience

• Experience installing, configuring and maintaining IT systems and networks
• Background in industrial environments such as mining, utilities or manufacturing
• Ability to perform first-response fault isolation across networks and communications
• Strong troubleshooting and problem-solving skills
• Knowledge of business systems and application support
• Customer-focused with a results-driven approach
• Proficient in Microsoft 365, SOE management and identity & access (Entra ID/Active Directory)
• Familiar with Pronto (ERP) and INX systems
  

MAKE AN IMPACT, GET RECOGNISED – BE AN AURELIAN

At Aurelia Metals, our people are at the heart of everything we do. We reward hard work, support growth, prioritise wellbeing, and foster a culture where everyone belongs, because when you thrive, we thrive.

What we offer

• Reward & Recognition: Competitive pay, incentives, share plans and recognition programs
• Lifestyle Balance: Family-friendly rosters, 18 weeks paid parental leave, health perks, counselling and flexible work options
• Purpose & Community: Values-driven culture, WORK180 Employer of Choice, relocation support and local housing benefits
• Development & Progression: Training and development, apprenticeships, graduate programs and clear career pathways
  

Our recruitment process
We are committed to a fair, accessible, and transparent process, using structured interviews and work-ready checks. If you require support or adjustments, please let us know during initial screen.

What to expect

Ready to get started? Simply hit the apply now button!

We actively promote a culture where everyone feels safe, included and respected. We welcome differences of thought and people from all backgrounds as we strive to create a diverse, equitable and inclusive workplace.