Quality Assurance Manager jobs in Western Australia

We are Hope

HOPE Community Services has been supporting Western Australians for over 120 years, delivering services across alcohol and other drugs, mental health, justice, and family and domestic violence. Walking together with the community to restore hope and transforms lives across WA.

About the Role

We're looking for an experienced and strategic Manager, Risk & Assurance to lead HOPE's risk, compliance, quality and governance functions. Reporting to the Chief Corporate Services Officer, you'll play a critical role in strengthening organisational resilience, driving continuous improvement and ensuring HOPE maintains the highest standards of accountability and service delivery.

This is an opportunity to influence organisation-wide decision-making, partner with senior leaders and build a culture where risk awareness, quality and compliance support innovation and positive outcomes for the communities we serve.

Key responsibilities include:

• Design, implement, and continuously improve the organisational Enterprise Risk Management and Quality frameworks.
• Provide high-level advice on alignment with strategic goals and provide the CCSO and Executive (through the CCSO) with clear insights into HOPE’s "risk appetite”.
• Support and coordinate the identification and assessment of risks and formulate robust controls, response strategies, and processes in consultation with responsible leaders to mitigate identified risks.
• Ensure adherence to legislative requirements, regulatory reforms, accreditation standards, and internal governance.
• Oversee privacy governance, including information handling and disclosure obligations.
• Support the CCSO to present high-quality, actionable reports to the Executive and Risk Committee of the Board.
• Monitor the internal and external environment for emerging risks and legislative changes, providing timely recommendations to strengthen organizational resilience.
• Leads the Risk & Assurance Team to support best practice governance frameworks, enterprise risk management, compliance and quality frameworks and practices.
• Adopt a business-partnering approach that supports HOPE’s effectiveness, ensuring risk, compliance, and quality initiatives are seamlessly integrated into daily operations.

What's on Offer

This is more than a governance role, it's an opportunity to influence how one of Western Australia's leading community service organisations manages risk, drives quality and achieves its strategic goals.

We offer:

• Senior leadership opportunity with organisation-wide impact
• Competitive remuneration package
• Permanent, full-time position
• Salary packaging benefits to increase your take-home pay
• Flexible work arrangements where possible
• Professional development and leadership growth opportunities
• A collaborative and values-driven culture
• The opportunity to work closely with Executive leadership and Board committees
• Meaningful work that supports better outcomes for vulnerable communities across WA

You'll Need

We're looking for a strategic thinker and trusted advisor who can balance big-picture thinking with practical implementation.

Essential

• Tertiary qualifications in law, business, science or a related discipline
• Minimum five years' experience leading risk, compliance, governance, assurance and quality functions
• Demonstrated experience developing and implementing enterprise risk management frameworks
• Experience in accreditation, quality systems and continuous improvement within health, community services or a similar sector
• Experience developing and testing business continuity and crisis management plans
• Strong leadership experience with the ability to coach, mentor and develop teams
• Exceptional stakeholder engagement, communication and influencing skills
• The ability to translate complex risk information into meaningful insights and reporting for Executive and Board audiences

Highly Regarded

• Experience managing insurance programs and portfolios
• Professional certifications or memberships in governance, risk, compliance or assurance disciplines
• Experience working within the community services, health or not-for-profit sectors

Pre-employment Requirements

• Current Driver's Licence (C or A Class)
• National Police Clearance (within 3 months)
• Working with Children Check
• Department of Justice Clearance

Next Steps

If you're passionate about governance, risk and quality and want to use your expertise to help strengthen services that make a real difference in people's lives then we'd love to hear from you.

Please apply now if you believe you would be a strong fit for this role. Shortlisted applicants will be contacted for an initial discussion and invited to interview.

At HOPE, we believe in creating workplaces where people feel valued, supported and empowered to make a real impact. We welcome applications from people of all backgrounds and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.