About the role

As an Administration Officer - Casual within the STARS Administration Team, you will play an important role in delivering a seamless and positive patient experience through the provision of high-quality administrative support services. You will assist with patient bookings, admissions, reception, ward administration and frontline customer service, ensuring effective support for patients, visitors, clinicians and stakeholders across a range of service areas.

Working in a dynamic healthcare environment, you will undertake a broad range of administrative functions and rotate across multiple positions to support operational requirements. This role offers variety, flexibility and the opportunity to contribute to the efficient delivery of healthcare services while maintaining high standards of professionalism, confidentiality and customer service.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

Provide professional, patient-focused administrative support across reception, admissions, bookings and ward administration functions.
Manage appointment scheduling, referrals, waitlists, patient check-in and check-out processes while maintaining data integrity and confidentiality.
Deliver exceptional customer service by responding to enquiries, supporting virtual care services and liaising effectively with patients, clinicians and stakeholders.
Utilise a range of healthcare information systems to maintain accurate patient records and support efficient clinical and operational workflows.
Work collaboratively within a rotational administrative workforce, adapting to changing service needs while managing competing priorities and workloads effectively.

Benefits when working for us

Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
Flexible working arrangements and competitive salary rates with annual incremental increases
Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.

You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.