Refugee Support Workers jobs

14th October, 2026

Program Area: Welcome & Registration
Purpose / Objective: Intake Volunteers play a vital role in assessing the needs of each person or family who presents to the Centre, to determine their eligibility in becoming an ASC member.
Commitment Period: Minimum 6-month commitment. The role is offered as ongoing.
Days and hours required per week: 1 day a week (Tuesdays), from 9.30 am to 4.30 pm
Training: ASC Orientation Session, Core Training and Intake Induction Training
Location: 43 Bedford Street, Newtown

Duties & Tasks

• To determine the eligibility of referred individuals and families for services provided at ASC in accordance with ASC guidelines.
• To provide an intake, assessment and referral service for people seeking asylum looking for assistance.
• To support people seeking asylum to develop a clear understanding of the processes of seeking protection within Australia and the health, welfare and other support services that may be available to them.
• To provide people seeking asylum with ongoing support and referrals to other services, both internal and external, from which they might benefit.
• Maintain clear, objective, accurate and timely file records of client contact and assessment, referrals and interventions.
• Ensure client information on the client database is current and accurate.

Selection Criteria

Essential:

• Strong experience in undertaking casework (including client assessments, referrals and advocacy) with marginalised client populations.
• Demonstrated sound understanding of issues affecting asylum seekers within the current Australian context.
• Good oral, written, cross-cultural and interpersonal communication skills.
• Intermediate computer skills.
• Ability to work cooperatively in a fast-paced, multidisciplinary team comprised of paid staff and volunteers.
• Demonstrated understanding of and commitment to equal opportunities, workplace health and safety and child protection policies.
• Flexibility and willingness to take on extra tasks as appropriate
• Ability to adhere to policies in relation to the code of conduct, boundaries and confidentiality.

Desirable:

• Tertiary qualifications in social work, psychology, welfare or another relevant discipline (or currently studying).

General Conditions

All ASC staff and volunteers are required to:

• Adhere to ASC’s vision, purpose and values
• Act at all times per ASC’s Code of Conduct, Boundaries and Child Protection Policies
• Comply with Work, Health and Safety systems
• Comply with Incident Management Procedures and emergency protocols
• Demonstrate respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
• Support a child safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements and willing to provide NSW police check

How to apply: To express your interest in this role, please follow the link. Please attach your resume and a brief blurb cover letter about yourself, your motivation and how you meet the selection criteria (found within the position description).