Refugee Support Workers jobs

Salary $35.00 - $50.00

Job Type Full Time

ProCare Australia are the leaders in recruitment and Labour Hire for the Community Services and Early Childhood Education and Care sectors.

We are partnering with Red Centre Support Services to recruit for multiple roles.

About Red Centre Support Services

Red Centre Support Services is a growing Community Services organisation dedicated to supporting children and young people with complex needs to achieve positive outcomes and improved quality of life.

Driven by a commitment to making a meaningful difference in the community, Red Centre Support Services provides safe, supportive and therapeutic residential care environments where young people can feel valued, build life skills, strengthen connections to family, community and culture, and work towards achieving their goals.

Their approach is underpinned by strong ethical practice, person-centred support and a belief that every young person deserves access to quality care, education and opportunities. Through innovative service delivery, individualised support planning and a focus on holistic wellbeing, Red Centre Support Services empowers young people to thrive while maintaining strong connections to the people, communities and cultures that are important to them.

As the organisation continues to grow across Mount Isa, they remain committed to delivering high-quality, trauma-informed care that creates lasting positive change in the lives of young people.

Due to significant growth and expansion, Red Centre Support Services is recruiting for multiple Residential Youth Worker positions and welcomes applications from candidates interested in relocating to Mount Isa.

Relocation & Accommodation Support

Red Centre Support Services understands that relocating is a significant decision and offers relocation support* to help successful candidates transition to Mount Isa.

Depending on individual circumstances and operational requirements, support may include:

Flights to Mount Isa provided for successful relocating candidates
Shared accommodation (including utilities) provided at no cost* for approximately the first three months, with heavily subsidised accommodation arrangements available thereafter
Fully furnished accommodation with private bedrooms and shared living spaces
Access to shared vehicles to assist with transportation
Relocation assistance considered on a case-by-case basis
Ongoing support to help employees settle into Mount Isa and their new role

Accommodation arrangements currently consist of fully furnished shared homes with private bedrooms, shared common areas, household furniture, whitegoods, kitchen items, laundry facilities and linen provided.

For candidates relocating with partners, families or other personal circumstances, alternative relocation support arrangements may also be considered on a case-by-case basis.

Why Relocate to Mount Isa?

Mount Isa offers a lifestyle that is becoming increasingly difficult to find in larger cities.

Opportunity to save money while building your career
Short commutes and less time stuck in traffic
Strong sense of community and connection
Easy access to camping, fishing, four-wheel driving and outdoor adventures
A welcoming regional community where people genuinely support one another

For those looking for a lifestyle change, career progression, or simply a new adventure, Mount Isa offers a unique opportunity to achieve both personal and professional growth.

About The Role

Residential Youth Workers play a vital role in supporting children and young people who have experienced trauma, disruption and complex life challenges.

Working within trauma-informed and therapeutic frameworks, you will help create safe, stable and supportive home environments where young people can heal, develop life skills and build positive futures.

The role operates within a 24-hour residential care environment and may include:

Day shifts
Afternoon shifts
Sleepover shifts
Overnight shifts
Weekend work
Public holidays

Key Responsibilities

Provide daily care, supervision and emotional support to young people
Support routines, education, appointments, recreational activities and community participation
Build positive and professional relationships with young people
Implement care plans, behaviour support strategies and therapeutic interventions
Respond calmly and safely to challenging behaviours and crisis situations
Support young people to develop independence, emotional regulation and life skills
Maintain accurate documentation, shift reports and case notes
Promote culturally safe, respectful and inclusive environments
Contribute positively to team culture and service delivery

Practice Frameworks

Hope and Healing Framework
Trauma-Informed Care
Positive Behaviour Support
Therapeutic Crisis Intervention
Mental Health First Aid
Practice Guidelines for Reducing Police Callouts to Residential Care Services

Who We Are Looking For:
Experienced Residential Youth Workers
Disability Support Workers
Mental Health Support Workers
Aged Care Workers
Community Services Workers
Support Workers with transferable skills and experience

Successful candidates will be:
Compassionate and emotionally resilient
Calm under pressure
Reliable and adaptable
Strong communicators
Passionate about supporting vulnerable young people
Able to work independently and as part of a team
Committed to trauma-informed and therapeutic practice

Qualifications & Experience

Experienced Residential Youth Workers

Applicants with residential care experience and relevant qualifications are strongly encouraged to apply.

Candidates with Transferable Experience

Applicants from Disability Support, Aged Care, Mental Health and Community Services backgrounds are encouraged to apply where they can demonstrate transferable skills and a genuine interest in supporting young people.

Candidates who do not currently hold a relevant qualification may still be considered where they are willing to enrol in a relevant qualification pathway.

https://www.families.qld.gov.au/_media/documents/about-us/partners/licensing/minimum-qualification-standard-information-sheet.pdf

Essential Requirements

Current Queensland Blue Card – or ability to obtain
National Police Check (within the last 3 months) – or willingness to obtain
Current unrestricted Australian Drivers Licence
Current First Aid and CPR certification – or willingness to obtain
Relevant qualification or willingness to enrol where appropriate
Minimum qualification requirement of Certificate IV level or equivalent in a relevant field
Ability to work a rotating roster including sleepovers, weekends and overnight shifts

Working Rights

Applicants must hold Australian Citizenship, Permanent Residency, or ongoing unrestricted work rights in Australia.

Unfortunately, Red Centre Support Services is unable to offer visa sponsorship for this position. Applicants who require current or future sponsorship will not be considered.

Temporary visa holders with unrestricted work rights may be considered where their visa allows them to work for the duration of the role without sponsorship.

Salary

Competitive SCHADS Award rates plus applicable penalties, sleepover allowances, overtime and superannuation. Salary will be determined based on qualifications, experience and role classification.

Indicative Pay Rates

Youth Worker Level 1.2 (Full-Time): $27.15 per hour base rate
Youth Worker Level 1.2 (Casual): $33.94 per hour base rate
Youth Worker Level 2.2 (Full-Time): $35.67 per hour base rate
Youth Worker Level 2.2 (Casual): $44.59 per hour base rate

Higher rates apply for sleepovers, night shifts, weekends and public holidays, providing strong earning potential for employees working across a rotating roster.

Combined with approximately three months of free accommodation and utilities, ongoing subsidised accommodation options, and penalty rates available across the roster, this creates a compelling opportunity for candidates looking to improve their financial position while building their career.*

What Red Centre Support Services Offer – On top of relocation support!*

Full-time, part-time and casual employment opportunities
Ongoing training and professional development
Structured induction and shadow shifts
Mentoring and leadership support
24/7 operational on-call support
Employee Assistance Program (EAP)
Career progression opportunities as the organisation continues to grow
Opportunity to work within trauma-informed and therapeutic care frameworks
The chance to make a genuine difference in the lives of young people every day

• Relocation support is on a case by case basis, depending on the candidates’ circumstances and operational requirements

Make a Difference While Building a New Life

This is more than a job — it’s an opportunity to relocate, build a rewarding career, join a supportive team and make a lasting difference in the lives of children and young people.

If you’re ready for a new challenge and a new lifestyle, apply today.

Apply Here, or email your resume to infoqld@procareaustralia.com.au