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Customer Service Officer
Position No: 225498
Level/Salary: Level 2, $79,604 - $85,350 p.a. pro-rata (PSCSAA 2024)
Work Type: Permanent - Part Time
Branch: Margaret River Police Station
Location: Margaret River
Closing Date: 2026-07-03 4:00 PM

This is a part-time position. The successful applicant will be required to work 37.5 hours per fortnight.

No accommodation is available for this position.

POSITION OBJECTIVE

This position contributes to the effective and efficient operation of the Margaret River Police Station by undertaking a broad range of customer service duties and providing administrative support.

APPLICATION PROCESS

Please ensure you complete, sign and scan the Integrity Check Consent Form (refer attached) and submit it along with your application (the Integrity Check Consent Form is not required for current WA Police Force employees).

Applicants are asked to address the following nominated work-related requirements in no more than two (2) pages:

Customer service skills – Demonstrating commitment to the provision of a quality service to all customers. Interacting with customers ensuring the provision of an efficient and effective customer service.
Communication skills – Extracting/conveying information to customers. Operating police radio. Completing and assisting customers to complete forms. Preparing correspondence. Listening to customers, understanding requests and resolving issues to finality. Being self-motivated. Attending to difficult situations and being able to diffuse those situations. Showing tact, courtesy, friendliness and diplomacy when dealing with difficult customers. Having maturity of outlook. Understanding local cultural issues.
Problem solving skills – Evaluating information and providing advice, recommendations and solutions on financial and other matters.

Applicants are also required to submit a comprehensive Curriculum Vitae (CV). Your CV should provide enough detail (dot points are sufficient) to allow the selection panel to assess your skills and experience relevant to the Key Accountabilities of the attached Position Description Form.

The CV must also include the names and contact details of two (2) referees who can comment on the applicant’s ability to satisfy all of the Essential Work-Related Requirements. Applicants should nominate at least one immediate (most contemporary) supervisor/manager unless exceptional circumstances exist.

We believe all our people are leaders irrespective of their role. We consider this as critical to our success and, to support this, we have adopted Leadership Expectations which provide a common understanding of the mindsets and expected behaviours required of all our employees and the public sector. The leadership context for this role is identified in the attached position description form.

Please note: For applicants deemed suitable, all Essential Work-Related Requirements listed in the Position Description Form will be assessed at some stage during the selection process.

OTHER CONDITIONS

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies throughout the district. In addition to this, should the successful applicant decline or vacate the advertised position, then the panel may select another suitable applicant from this selection process. Both of these options remain valid for a period of twelve (12) months from the initial date of the appointment.

Integrity and criminal checks will be conducted if the recommended applicant for a position is not a current WA Police Force employee. Any relocation costs associated with appointment to these positions may be the responsibility of the successful applicants.

SUBSTANTIVE EQUALITY & WORK HEALTH & SAFETY (WHS) STATEMENT

The WA Police Force is an Equal Opportunity Employer and encourages Aboriginal Australians, young people, people of diverse sexualities and genders, people with disability, people from culturally and linguistically diverse backgrounds and women to apply for positions within our agency. The Department also promotes flexible family friendly work practices.

Throughout the recruitment process we provide reasonable adjustments to allow people with a disability to participate effectively. Reasonable adjustments can also be made available to assist you in the job, if you are successful in gaining employment.

WHS is a vital component within the WA Police Force. Safety is a partnership between the employer and their employees and it relies on all of us working together to ensure that everyone is safe in their working environment, which enables them to go home safely. We incorporate safety in every part of our business and it is an integral part of the decision-making process.

The WA Police Force has a duty of care to ensure employees are not adversely affected by alcohol or drugs in the workplace. The effect of alcohol or drugs can impact on the health and/or safety of the individual or others, and this behaviour is not aligned with the WA Police Force Code of Conduct. As a result, a testing regime has been established as an important way of providing assurance to the community that the expectations they hold for all members of the WA Police Force are being met. Regular testing of all employees for alcohol and drugs aims to ensure the health, welfare and safety of all personnel and promote community confidence in the WA Police Force.

FOR FURTHER JOB-RELATED INFORMATION

Please contact Acting Sergeant Dean Winter on telephone number (08) 9757 8605.

SUBMITTING YOUR APPLICATION

Applicants are requested to apply online. To apply online, you must have a valid email address and be ready to attach your comprehensive electronic resume, integrity check form (if required) and any additional attachments as requested in the “APPLICATION PROCESS” section of the advertisement. Please select the “APPLY FOR JOB” button at the top/bottom of this advertisement. Should you encounter any problems lodging your online application please contact Police Staff Selection and Deployment on (08) 6229 5772 during business hours (8am to 4pm, Monday – Friday), prior to the specified closing time.

EMAILED, LATE OR PRO-FORMA APPLICATIONS WILL NOT BE ACCEPTED

Application packages and the Position Description Form are attached below.

Attachments:
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