Residential Support Worker jobs

About Us

HOPE Community Services has been supporting Western Australians for over 120 years, empowering people and communities to overcome challenges related to alcohol and other drugs (AOD), mental health, justice involvement, and social disadvantage.

Hope Springs is HOPE’s residential rehabilitation service, based on the Therapeutic Community (TC) model. It provides a safe and structured environment where individuals can focus on their recovery, develop life skills, and build healthy connections.

About the Role

As a Residential Support Worker, you will be an integral part of the Hope Springs community. You’ll work directly with residents to support their recovery journey through mentoring, structured programs, and community living. You’ll model positive behaviours, encourage personal growth, and help residents achieve their life goals.

Key Responsibilities:

• Promote and role model the ‘Community as Method’ philosophy central to the Therapeutic Community model
• Provide day-to-day support to residents through group facilitation, activities, and mentoring
• Support residents to set and work towards personal recovery and wellbeing goals
• Maintain accurate records in our Client Management System
• Encourage life skills development through daily routines and purposeful engagement
• Respond to incidents and crises with professionalism and care
• Transport residents to appointments and activities as required

What’s on Offer

• $50.60ph + superannuation + regional allowance
• Located in Walkaway, a 30 minute, scenic drive from Geraldton
• Casual position - flexible roster options (day/evening/weekend shifts)
• Work in a values-driven organisation making a real difference in people’s lives
• Be part of a supportive and experienced multidisciplinary team
• Opportunities for training and career development
• Contribute to a well-established and respected Therapeutic Community
• Make a genuine social impact every day

You’ll Need

Essential:

• Experience or understanding of Therapeutic Communities and the 'Community as Method' model
• Strong interpersonal and communication skills
• Compassionate, respectful approach to working with people experiencing AOD and mental health challenges
• Willingness to engage in outdoor and recreational activities
• Ability to work in a team and follow structured routines
• Commitment to professional boundaries and ethical practice

Qualifications & Checks:

• WA C or A Class Driver’s Licence
• Working with Children Check
• National Police Clearance (within 3 months)
• First Aid & CPR Certificate

Desirable

• Lived experience or experience working in AOD, therapeutic rehabilitation services, mental health, or justice-related services
• Formal qualification in community services, social work, or related field
• Experience working in a culturally secure and trauma-informed way

Next Steps

If you're shortlisted, we’ll give you a call to discuss your experience and may invite you to an interview (in person or online).

To apply, please submit your resume and a brief cover letter outlining your interest in the role and how your experience aligns.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, those with diverse cultural backgrounds, and people with lived experience in the justice or community service systems.

For more information about HOPE, please visit our website here