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Franchise Business Manager (Australia)
Mise en Place Talent
Sydney NSW
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Full job description

Our partner is a wildly popular and successful QSR group with locations across 15 countries. With rapid expansion across APAC, they are now seeking a savvy Franchise Business Manager to drive sustainable growth and deliver on key objectives through close partnership and collaboration with franchised restaurants in Australia.

The key responsibilities include:

  • Serving as the primary strategic advisor to the franchisees, with clear accountability for operational excellence, sales performance, and long-term franchise success;

  • Building trust and rapport with franchise partners to drive meaning improvements;

  • Leveraging data-driven insights and strong commercial acumen to advise on opportunities to grow sales, improve profitability, and optimise performance;

  • Ensuring the brand experience remains consistent and uncompromised;

  • Coaching Business Partners to adopt strategies that improve sales, profitability and operational execution;

  • Fostering open communication with cross-functional stakeholders, creating alignment and driving sustained business performance;

  • Traveling to partner restaurants to provide coaching across operations, facilities, marketing, training, etc.;

  • Leading quarterly reviews with partners to track progress and align on goals;

  • Anticipating challenges and recommending timely solutions;

  • Championing best practices and sharing learnings across the region;

  • Acting as a culture champion and brand ambassador.

What we're looking for:

  • 5 to 10 years of multi-unit restaurant operations leadership experience;

  • Strong business acumen with proven ability to drive performance;

  • Ability to travel extensively and effectively;

  • Ability to manage competing priorities across multiple projects;

  • Strong understanding of restaurant financial management, labour productivity, and store-level economics;

  • Experience cultivating and developing high-performing teams;

  • Ability to influence stakeholders and drive change;

  • Experience in supporting new market launches and expansions;

  • A can-do, no-job-is-too-small attitude;

  • Someone who leads with empathy, respect, and emotional intelligence;

  • Someone who can foster a culture of collaboration, trust, and constructive teamwork.

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