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Restaurant Reservations jobs in Melbourne VIC

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    • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting…
    • View all Marriott International, Inc jobs - Melbourne jobs - Reservation Agent jobs in Melbourne VIC
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    • Procesar todas las reservaciones de las habitaciones, las solicitudes, los cambios y las cancelaciones recibidos por teléfono, fax o correo.
    • Responding to all reservations emails in a timely manner ensuring that accurate information is recorded in the reservations system.
    • Previous experience in a busy restaurant or hospitality setting is preferred.
    • With a reputation for exceptional service, energetic atmosphere, and high-quality…
    • Assist with reservation management and support private dining / group event service.
    • Minimum 1 year of experience in restaurant service (fine dining, Chinese…
    • Confidence working with hotel reservation systems and technology.
    • Maintain accurate reservation records and ensure all guest preferences are captured.
    • Monitor and coordinate F&B reservations for all venues.
    • Hosting, coordinating and managing table reservations, optimising floor plans to enhance guest…
    • Thorough understanding of our menu, buffet, and BBQ concepts.
    • Manage floor operations during service.
    • Complete opening and closing procedures.
    • Efficiently and accurately process reservations, including special requests, while updating guest records in the system.
    • Zen Japanese Restaurant in Hawthorn is looking for a friendly and reliable part-time/casual Front of House team member.
    • Train junior staff and oversee sections in the restaurants.
    • Answer phone calls and make reservations on behalf of clients.
    • 5-day roster, 2 straight days off.
    • Set and maintain tables according to fine dining standards and restaurant procedures.
    • Assist with opening and closing duties, including preparation and…
    • Experience with reservation systems (SevenRooms preferred).
    • Managing guest enquiries and reservations (SevenRooms or similar).
    • Cash handling and POS experience.
    • Ensuring guest enquiries and restaurant dining reservations are followed through in a professional manner and hotel brand standards are followed.
    • Processing payments (POS) and managing reservations.
    • Previous FOH experience in the restaurant/hospitality industry.
    • Available for long-term employment.

Job Post Details

Multi Property Reservations Agent - job post

Marriott International, Inc
4.0 out of 5 stars
205 Collins Street, Melbourne VIC 3000
Part-time
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Job details

Job type

  • Part-time

Location

205 Collins Street, Melbourne VIC 3000

Benefits

Pulled from the full job description

  • Employee discount

Full job description

Additional Information
Job Number26096304
Job CategoryReservations
Location205 Collins Street, Melbourne, Victoria, Australia, 3000
SchedulePart Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY


Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.


Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None


At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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