Restaurant Reservations jobs in Sydney NSW

Cafe Sydney is hiring a full-time Food & Beverage Attendant to join our front-of-house Reservations Team!

About Us

Cafe Sydney is one of Australia’s most iconic dining destinations, located on the rooftop of Customs House with panoramic views of the Harbour Bridge and Opera House. Established in 1999, we have been delivering an elevated à la carte experience that captures the spirit of Sydney, with a modern Australian menu, an awarded wine list and exceptional, contemporary hospitality.

Operating seven days a week, we serve lunch and dinner Monday to Saturday, with a relaxed lunch service on Sundays. Our team of more than 150 hospitality professionals work together across front and back-of-house to create memorable experiences for every guest. We are proud to foster a dynamic and inclusive workplace culture that values professional growth, training and work–life balance.

About the Role We are seeking a full-time Food & Beverage Attendant to join our front-of-house Reservations Team. This is a full-time position, paid hourly under our Enterprise Agreement. Working five days per week on a rotating roster, including weekends, you will play a central role in delivering the building meaningful guest relationships that Cafe Sydney is renowned for.

Unlike traditional reception roles, this position is explicitly floor-based and integrated into the guest experience.

As a hospitality reservationist, you will manage and coordinate bookings while also working closely with the service team to ensure guest flow, seating and communication are seamless from reservation through to dining.

Key Responsibilities

• Managing reservations across phone, email and SevenRooms software
• Providing a warm and professional point of contact for guests
• Coordinating seating arrangements and guest flow with restaurant management
• Assisting with cloakroom, table settings and transitions throughout service
• Communicating accurately and professionally between guests and service staff
• Supporting the front-of-house team to deliver a smooth, elevated dining experience
• Cashiering and payment-taking support

About You

• Minimum two years experience in a high-end, high-volume à la carte restaurant, ideally in reservations or host responsibilities
• Clear, confident communicator across phone, email and in-person interactions
• Well presented with exceptional attention to detail and professionalism
• Proficient in reservation systems (experience with SevenRooms highly regarded)
• Must hold a current RSA and Food Safety Certificate (or be willing to obtain prior to commencement)
• Full availability across five shifts per week, including weekends
• Must have full working rights in Australia (visa sponsorship is not available for this role)
• A genuine passion for hospitality and creating memorable guest experiences

Cafe Sydney Offers

• A consistently busy, structured and professional working environment
• Training and development opportunities to support career growth
• Great staff meals, plus supply and laundering of uniforms
• Positive work-life balance with five days per week rostered
• Generous gratuities reflective of our premium dining environment