** PLEASE, read this before applying, do not if you dont meet the desirable attributes or unable to perform the postion tasks. We are a small business and our time is precious - we want to honor the fantasic crew here with an amazing addition to the team**

Customer Service Assistant

Coogee Continental Deli has been slicing and making sandwiches, for over 20 years. In the last 10 years, we have been modernising and brining this old school deli, into world of foodie lovers. We are looking for a Customer Serivce Assisstnwith some prior experience who is eager to grow, learn and become an important part of our community-driven foodie hub.

This role is perfect for someone who loves people, thrives in a fast-paced environment, and is committed to delivering genuine hospitality—not just customer service.

Desirable Personal Attributes

Have a great attitude, with a passion for excellent customer service

Be friendly, approachable and caring

Be eager to learn and extend their skills

Be able to create a warm and welcoming atmosphere in the shop

Be willing to work as a part of a growing and adaptable team

Be able to maintain great relationships with existing customers

Have a positive mindset, with a can-do attitude

Be reliable, punctual and thoughtful

Be able to drive enthusiasm and positivity throughout the team

Be hard working and happy to get out of their way to help the team

Remain professional and calm whilst working under pressure

Present self in a manner appealing to working in food service, including correct uniform

Core duties and position tasks

Engage and create customer relationships and build trust, face to face and over the phone

Serve customers with an exceptional level of customer service

Supervision and communication with customer service staff

Follow workplace procedures, worksheets and have initiative to go beyond the required

Communicate with teammates to ensure smooth handovers and carry out any relevant information

Actively promote menu and products

Use SWIFTPOS till program efficiently

Take orders over the counter, the phone, via our web enquiry portal

Opening and closing of the shop securely, including locking doors and setting alarm

Work closely with Management to achieve goals

Carry out basic food prep and packaging in accordance with Safety training

Restock and merchandise stock as required

Optimise and encourage exceptional teamwork at all times

Supports teammates in other work areas during busy periods, as required

Demonstrate food safe cleaning practises

Be clean , well presented and at all times

Employment terms

This is a casual position with the possibility of perm convert for the right candidate.

Pay rates and penalty rates paid according to the Fast Food Industry Award

Coogee Continental operates 7 days per week, 6:30am – 5:00pm, the successful applicate will be required to work day shift, weekends and public holidays.

It is preferred that the applicant has a minimum 4 years’ hospitality experience.

The applicant must reside in Australia and have the correct working visa (if necessary) to work in Australia.

Job Type: Casual

Pay: From $33.20 per hour

Application Question(s):