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    • The main purpose of the position is sales, customer service, merchandising, food safety and handling and ensuring all policies, procedures and controls are…
    • View all Woodfrog Bakery jobs - Caroline Springs jobs - Retail Sales Associate jobs in Caroline Springs VIC
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    • Cleaning and general café duties.
    • Vintage-style piping and detailed cake decoration Following cake reference photos and designs.
    • You will be working as an all-rounder, responsible for keeping on top of daily service, cleanliness, hygiene and day-to-day café operations.
    • Full time positions are available.
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    • You will be trained to work across multiple stations in our café, you will support the team effort to achieve high standards in customer service, product…
    • Sound knowledge of operating bakery equipment and tools in a safe and efficient manner.
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    • We’re open 7 days a week, offering a variety of shifts between 5am and 6pm, including weekends and public holidays; giving you the opportunity to gain diverse…
    • Previous experience in hospitality, retail is an advantage.
    • You will be trained to work across multiple stations in our café, you will support the team effort…
    • Previous experience within a bakery or cafe environment will be highly regarded.
    • All paid training will be provided at our existing retail facility for suitable…
  • View similar jobs with this employer
    • We’re open 7 days a week, offering a variety of shifts between 2am and 4pm, including weekends and public holidays; giving you the opportunity to gain diverse…
    • Bakery or dough handeling: 1 year (Preferred).
    • Previous experience in a bakery or culinary setting is a plus but not required.
    • Job Types: Full-time, Permanent.
    • How to put together recipes and cook gourmet pie fillings.
    • To prepare a range of pastry types; Puff, Crust, Shortbread etc.
    • Previous bakery or kitchen experience preferred.
    • Duties include preparing and baking products, maintaining a clean workspace, assisting with food preparation,…
    • Maintaining cafe presentation to wow our customers.
    • Set up for success with online and on the job training provided.
    • Barista Experience will be a bonus!!
    • These roles require applicants to have flexible availability and willingness to work weekends and public holidays.
Woodfrog Bakery Retail Sales Assistant - Caroline Springs
Woodfrog Bakery
·
4.6
Caroline Springs VIC
$15 - $36 an hour
Casual
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$15 - $36 an hour

Job type

Casual

Shift and schedule

Shift work

Full job description

The Role

About Woodfrog

At Woodfrog Bakery we are proud of creating incredible artisan sourdoughs, specialty breads and pastries that are baked fresh daily.

Brief description & overall goal for your role

The main purpose of the position is sales, customer service, merchandising, food safety and handling and ensuring all policies, procedures and controls are followed.

Your key relationships

  • Customers
  • Team members and Store Manager
  • Pond Manager
  • Store Support and HR

Your key responsibilities

Customer Experience

  • Deliver warm, genuine, and efficient customer service, including appropriate music and volume in-store.
  • Resolve customer concerns and complaints in a calm and professional manner, ensuring any refunds are forwarded to your Store Manager (in a private message) promptly
  • Ensure you maintain a clean store and complete relevant daily and weekly cleaning tasks on-time
  • Ongoing learning and development of your product knowledge, allergens, and “how to use” our products/food pairing

Safety and Consistent Execution

  • Ensure compliance with all food safety, health and safety protocols
  • Ensure you follow merchandising guidelines for your store
  • Ensure consistent execution of Woodfrog policies & procedures (“We all do things the Woodfrog way”)

Store Operations

  • Ensure sales are processed through the POS system accurately & in line with relevant procedures
  • Ensure completion of the daily wastage and stock level form

Rosters and Timesheets

  • Ensure unavailability is entered into Tanda promptly and accurately
  • Communicate promptly to your Store Manager any issues with published rosters/shifts
  • Ensure you check your roster for each week and attend your shift in a timely manner
  • Ensure you clock-in and out of Tanda at the start and end of your shift and for your break/s

Escalation Management

  • Complete relevant QR codes for maintenance, incidents, customer and quality issues as they occur/arise
  • Escalate customer complaints promptly to your Store Manager including the customer number, name and nature of the complaint

Collaboration and Communication

  • Maintain regular clear communication with your Store Manager and team members
  • Ensure adherence to the What’sApp and phone usage guidelines
  • Ensure the successful completion of your open or closing tasks to ensure you set your fellow team members up for success

Values

At Woodfrog Bakery, we value:

  • Authenticity: Being genuine, honest, and kind.
  • Passion: Loving what we do and delivering it with energy.
  • Quality: Always striving for excellence
  • Teamwork: Working together with mutual respect and support
  • Customer Focus: Putting the customer at the heart of every decision

Key Requirements for the Role

  • A passion for providing and executing a high degree of community-centric customer service
  • An open, curious and growth mindset. You will be passionate about improving a balance of personal, business and customer outcomes.
  • Must be available across December & January including over xmas and new year period

Please note: to successfully complete your application, you will need to complete the screening questions that will be emailed to you.

Job Type: Casual

Pay: $15.00 – $36.00 per hour

Work Location: In person

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