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Customer Service - job post

Nice Backyard
Somerton VIC 3062
$49,900.00 - $82,384.16 a year - Part-time, Subcontract, Full-time, Casual

Job details

Pay

  • $49,900.00 - $82,384.16 a year

Job type

  • Part-time
  • Subcontract
  • Casual
  • Full-time

Location

Somerton VIC 3062

Full job description

Nice Backyard is a growing supplier of landscaping, building, gardening, and fencing materials based in Somerton, VIC. We’re also known for delivering high-quality front yard and backyard transformation projects across Melbourne.

We’re looking for a Customer Service Representative to join our friendly, fast-paced front-of-house team. If you enjoy helping customers, solving problems, and working with a supportive team, this is a great opportunity to be part of a well-established and expanding family-owned business.

About the Role

  • Deliver exceptional customer service across the counter, via phone, and by email.
  • Assist customers with product inquiries, quotes, orders, and general support.
  • Provide accurate information on landscaping and building materials (training provided).
  • Manage POS transactions, receipts, invoicing, and customer accounts.
  • Maintain customer records in our CRM and ensure data accuracy.
  • Work closely with the reception, warehouse, and sales teams to resolve customer needs quickly and professionally.
  • Support daily administration tasks such as timesheet approvals, email management, and cash handling.
  • Help create a positive and organised front desk environment.

What We’re Looking For

  • Strong customer service experience — retail, hospitality, admin, or call centre backgrounds all welcome.
  • Excellent communication skills with a warm, professional manner.
  • Ability to multitask in a busy environment and stay calm under pressure.
  • Strong problem-solving skills and willingness to learn industry-specific products.
  • Confident using Outlook, POS systems, CRM platforms, and general computer skills.
  • Reliable, proactive, and a supportive team player.
  • No landscaping or building experience is required — training will be provided.

How to Apply

If this sounds like your next role, send your CV and a brief cover email to sudip@nicebackyard.com or apply via Indeed.

We look forward to welcoming the next member of the Nice Backyard team.

Job Types: Full-time, Part-time, Subcontract, Casual

Pay: $49,900.00 – $82,384.16 per year

Work Location: In person

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