SAP Support Coordinator jobs

Iconic Australian owned & operated global retail business
Hybrid role! Career Progression, Team Member discounts & Profit Share
A vibrant, team culture where we embrace pace, encourage new ideas & leadership

Are you an analytical thinker who loves connecting the dots between data and real-world operations?

Spotlight Retail Group (SRG) is looking for a Risk Analyst Coordinator to join our Risk and Retail Protection team.

In this hybrid role, you will be the analytical backbone for the Retail Protection and Safety functions across our three iconic brands: Spotlight, Anaconda and Harris Scarfe. You will merge your technical data capabilities with operational responsibilities—tracking fraud insights, managing exception reporting, supporting investigations, and ensuring our new stores are risk-ready from day one.

Why You’ll Love Working With Us

True Flexibility: Enjoy a modern, hybrid work model balancing home and office.
Financial Rewards: Benefit from our lucrative Profit Share Scheme.
Perks & Discounts: Generous team member discounts across all SRG brands, plus exclusive sample sales.
Health & Wellbeing: Access to EAP, gym membership discounts, and wellness initiatives.
Career Growth: Real pathways for progression across a rapidly growing global retail footprint.

Key Responsibilities

Data & Reporting Operations: Extract, cleanse, and manage brand-specific incident databases. Deliver weekly/monthly retail protection, exception, and fraud trend reports.
Fraud Analytics & Investigation Support: Analyse transactional data (POS misuse, refund trends, cash variances) to identify operational red flags and high-risk behaviours.
Systems Stewardship: Maintain and optimize reporting structures and queries across key retail platforms (Power BI, IntelliQ/Agilence, RMS, SAP/BI, Donesafe).
Operational Risk & Communications: Manage chargeback analysis, issue timely risk/crime alerts, coordinate security logistics for new store openings, and manage the group Risk Calendar.
Continuous Improvement: Identify opportunities to automate manual reporting workflows and enhance data validation controls.

What We Are Looking For

The Experience: A solid background in Loss Prevention, Operational Risk, Retail Operations, or Data Analytics, with exposure to fraud detection and exception reporting.
The Tech Stack: High proficiency in Power BI and advanced Excel is non-negotiable. Experience with retail risk platforms (like IntelliQ/Agilence, RMS, Donesafe, SAP, or Givex) is highly advantageous.
The Communicator: Exceptional stakeholder management skills with the ability to translate complex data patterns into clear, actionable insights for operational leaders and executive teams.
The Mindset: Analytical, detail-driven, and naturally curious. You possess strong problem-solving skills and demonstrate absolute discretion when handling sensitive risk data.

About Us

Spotlight Group Holdings (SGH) is Australia’s largest privately owned and operated family business, encompassing Spotlight Retail Group, Spotlight Property Group, Spotlight Direct Investments, and the Spotlight Charitable Foundation.

With a portfolio of established and iconic brands including Spotlight, Anaconda, and Harris Scarfe, Spotlight Retail Group (SRG) is widely recognised as a market leader within the Australian retail industry.

How to Apply

Ready to take the next step in your risk and analytics career? Click "" to submit your up-to-date resume via our online application portal.

Please note: Applicants must have unrestricted working rights in Australia. Only shortlisted candidates will be contacted. No agency applications, please.