SAP Support jobs in Sydney NSW

Job Description:

Basis Expert Consulting Services Pty Ltd is looking for a full-time SAP Competency Lead – SAP AMS Delivery to join our BCS family and work with enterprise customers across large-scale SAP landscapes.

You will work onsite, representing the BCS brand while driving SAP AMS operational excellence, offshore delivery coordination, governance execution, and service management across multiple SAP workstreams.

• Job Title: SAP Competency Lead – SAP AMS Delivery
• Employment Type: Full-Time, Permanent
• Salary Range: Base Salary 90,000 – 120,000 per year, plus superannuation
• Location: Melbourne, Australia
• Number of Positions Available: 1

Key Skills:

SAP AMS Delivery | SAP Service Management | Offshore Team Management | SAP Operations Governance | Incident Management | SLA Management | SAP Basis | SAP Security/GRC | SAP Functional Support | SAP BW/HANA | AWS Cloud Infrastructure

Roles and Responsibilities:

• SAP AMS Delivery Management: Lead and manage SAP AMS delivery operations across offshore teams, ensuring high-quality support delivery and operational excellence.
• Incident & Service Request Management: Manage incidents, service requests, escalations, SLA adherence, and operational reporting across multiple SAP support streams.
• Operational Governance: Drive governance processes, ticket management, service reviews, and continuous operational improvements aligned with enterprise support standards.
• Cross-Functional SAP Coordination: Coordinate technical, functional, data, security, and infrastructure teams to ensure seamless support delivery and issue resolution.
• Stakeholder Management: Collaborate closely with onsite leadership, customer stakeholders, and support teams to ensure smooth service operations and customer satisfaction.
• Service Improvement Initiatives: Identify operational gaps and implement process improvements to enhance efficiency, service quality, and delivery performance.
• SAP Support Oversight: Ensure effective delivery across SAP Basis, SAP Security/GRC, Functional Support, Data Platforms, and Cloud Infrastructure support areas.
• Governance Forums & Reporting: Support customer governance meetings, operational reviews, status reporting, and strategic planning activities.
• Escalation & Risk Management: Manage critical escalations, operational risks, and service delivery challenges while ensuring timely resolution and stakeholder communication.
• Offshore Team Leadership: Lead offshore SAP support teams, monitor performance, allocate priorities, and ensure alignment with delivery expectations and SLAs.

Skills Required/Preferred:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 8–15 years of experience in SAP AMS, SAP Service Delivery, or SAP Support Operations.
• Strong experience managing offshore SAP support teams in enterprise environments.
• Good understanding of SAP Technical and Functional landscapes.
• Hands-on exposure to SAP ECC, SAP BW/HANA, SAP Security/GRC, SAP Basis, and SAP Data Platforms.
• Experience working with SLA-driven delivery models and governance frameworks.
• Strong stakeholder management and customer coordination skills.
• Experience in operational reporting, governance reviews, and escalation management.
• Exposure to AWS Cloud Infrastructure and enterprise cloud support environments is preferred.
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage multiple SAP streams and priorities simultaneously.
• ITIL certification or Service Management certifications are an added advantage.

What We Offer:

• We’ll provide the tools, training, and freedom to help you succeed in alignment with your goals.
• Focused career development through coaching, diverse experiences, and formal learning to help you build the mindset and skills to thrive in the future.
• We value every employee’s unique perspective and work hard to ensure everyone feels appreciated and included.
• Why BCS:
• BCS is a CloudTech organization with a global presence and offices across India, Europe, the US, and Australia.
• Founded by a group of ambitious SAP Basis Consultants with decades of combined experience, BCS was established with a vision to provide intelligible and pre-eminent BASIS support and CLOUD Automation tailored to each business’s unique needs.

Our Core Values at BCS:

PASSION – We love what we do.

DETERMINATION – We always find a way to “figure it out.”

UNITY – We have each other’s back and challenge one another to strive for better.

AGILITY – We anticipate the unexpected, embrace, and adapt to change.

You’ll be working with a company that:

Is built on a dynamic and experienced team driven by a shared purpose.

Believes in hard work, teamwork, and empathy – skills are secondary; attitude comes first.

Blends work and fun seamlessly to achieve success both professionally and personally.

We’re a company that values diversity and inclusion and strives to create an environment where people can thrive, innovate, and be their best selves.

What You Need to Do Now:

Please apply to this role through the ‘Apply’ link.

Our recruiters will review your application, and if you’re a good fit for the role, they’ll contact you directly.

The preferred candidate will be subject to background screening by BCS or an external third-party provider.

If this job isn’t quite right for you but you’re exploring new opportunities, please contact us for a confidential discussion about your career.

Pay: $90,000.00 – $120,000.00 per year

Work Location: In person