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    • Customer Retention, onboarding and Online community (SaaS B2B Allied Health).
    • Remote, or based in Bali Indonesia at Aeva HQ | Full time.
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Customer success & onboarding B2B SaaS
AEVA LTD
·
3.3
Remote
From $7,500 a month
Contract, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

From $7,500 a month

Job type

Contract
Full-time

Full job description

Customer Retention, onboarding and Online community (SaaS B2B Allied Health)

Remote, or based in Bali Indonesia at Aeva HQ | Full time

Working hours follow AU operating hours closely.

Aeva is the #1 AI receptionist for allied health clinics. Bootstrapped, profitable across AU, UK and NZ, and growing fast. Every new clinic that signs up talks to one person after they sign: you.

The role

You own onboarding. You get every new clinic set up, confident, and using Aeva, and you call them before they fall off.

Day to day:

⁠ ⁠Setup and configuration: video and phone calls with clinic owners to build their AI receptionist, tune its prompts and FAQs, and get it talking to their practice management system

⁠ ⁠Support: the go-to person for setup questions and support enquiries

⁠ ⁠Retention and growth: proactive check-in calls before clinics go quiet, relationships that drive word of mouth, and launching our online customer community

You'll be great at this if:

⁠ ⁠You've owned or built SaaS customer onboarding, retention or customer success before

⁠ ⁠You're proficient with AI tools and prompt writing

⁠ ⁠You can explain technical things simply to a 65 year old clinic owner

⁠ ⁠You like being on calls. This is a high energy talking-to-people role

⁠ ⁠You know how to turn a happy customer into a referral, a review, or an active member of an online community

Engagement is as an independent contractor with a full written agreement and defined bonus structure. The equivalent of a FTE position.

www.aevaai.com

Pay: From $7,500.00 per month

Experience:

  • Living in AU or the UK: 2 years (Required)
  • Customer retention or customer success: 1 year (Required)

Language:

  • fluent english (Required)

Work Location: Remote

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