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Administration Support Officer - job post

Department of Customer Service
3.9 out of 5 stars
Sydney NSW•Hybrid work
$84,659 - $92,701 a year - Full-time
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Job details

Pay

  • $84,659 - $92,701 a year

Job type

  • Full-time

Location

Sydney NSW•Hybrid work

Full job description

Department of Customer Service

Reference number
req52103
Occupation
Human Resources and Recruitment
Work type
Full-Time
Location
Sydney City, Gosford, Central Coast and Region
Salary Information
$84,659 - $92,701 + super
Closing date
12 June 2026 at 10:00am


Administration Support Officer
Clerk Grade: 03/04
Employment Type: Full-Time, Ongoing. A Talent Pool will be created from this process for future opportunities
Location: Parramatta, Gosford or Haymarket. Hybrid working arrangements including office attendance
Salary Range: $84,659 - $92,701 + super
About the Opportunity
The Department of Customer Service (DCS) is seeking a motivated and organised Administrative Support Officer to join our high-performing People and Culture, Work Health and Safety team.
In this role, you will provide a broad range of administrative and coordination services that support the effective operation of the WHS team. You will contribute to the delivery of work health and safety services while ensuring high standards of accuracy, responsiveness and customer service.
Key Responsibilities
  • Provide a range of administrative and support services, including records management, correspondence, and meeting coordination, to support team operations.
  • Coordinate meetings and events, including preparing agendas, taking minutes and tracking actions.
  • Respond to enquiries via shared inboxes and internal systems, ensuring accurate, timely and customer-focused information.
  • Triage and manage work health and safety system enquiries and reporting using internal databases.
  • Maintain and update records, registers and case management systems, ensuring information is accurate, compliant and accessible.
  • Collect and compile information and assist in preparing documentation and reports to support decision-making.
  • Support the team with projects and initiatives, including providing administrative and logistical assistance.
  • Ensure compliance with NSW Government policies, procedures and recordkeeping requirements.
  • Work collaboratively across teams and stakeholders to support service delivery and continuous improvement.
About You
To be successful in this role, you will demonstrate:
  • Experience providing administrative support in a busy environment, ideally within government or a large organisation.
  • Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
  • High attention to detail and commitment to maintaining accurate records and data integrity.
  • Effective communication skills, with the ability to respond to enquiries and engage with stakeholders professionally.
  • A customer-focused approach, with the ability to identify needs and deliver responsive service.
  • Ability to work both collaboratively and independently to achieve outcomes.
  • Proficiency in Microsoft Office and experience using systems for records or case management.
Desirable:
  • Knowledge or experience in work health and safety (WHS) processes or reporting.
About us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
What We Offer
  • Flexible working arrangements
  • Inclusive and supportive team culture
  • Opportunities for development and career growth
We encourage applications from people of all backgrounds, including those in regional NSW.
Looking for more information?
Why not reach out to Belinda Orriss, Associate Director, Safety and Risk Management, via email belinda.orriss@customerservice.nsw.gov.au to learn more about this incredible opportunity.
Your application should include an up-to-date CV and cover letter which clearly details your relevant skills, experience to this position and the response to the below targeted question.
Targeted Question:
"Describe a time when you provided administrative support and had to manage competing priorities and respond to stakeholder enquiries. How did you organise your work, ensure accuracy of information and deliver a positive outcome"
Salary Grade 03/04, with the base salary for this role starting at $84659 base plus superannuation
For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Friday, June 12th, 2026 at 10:00 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
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