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Job Post Details

Sales and Service Support Administrator, Sydney Trust Flagship - job post

Hermès Paris
3.9 out of 5 stars
Sydney NSW
Full-time
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Job details

Job type

  • Full-time

Location

Sydney NSW

Full job description

The Opportunity:

This position will be a temporary, fixed term position supporting our Hermès Sydney Trust Flagship Boutique.

The role of the Store Administrator encompasses all administration activities of the day-to-day running of the store, focusing on replenishment, reporting, administration duties, after sales, organisation of back-office, and cash & banking procedures for the boutique. The Store Administrator will support the back of house administration functions to ensure the sales team can operate at optimal efficiency.

The Store Administrator will be in regular communication with the Merchandising team and Store Management team to ensure optimal communication across the Boutique. The role will also be responsible for replenishment administration to ensure that the right stock is in the right place, at the right time. Ensure to analyse stock, inventory and capacity to understand the product offer range.

Primary Responsibilities:

Reporting

  • Ensure audit compliance is respected in all aspects of the role.
  • Event performance reporting.
  • Compiles and distributes incentive reports to the sales team.
  • Provide regular store reports, as requested by Store Director.
  • Work closely with the Stock Team Manager to identify overstocked units in the store to be deported to warehouse. Generate store inventory deport lists.
  • Ensure Store, Merch, Inventory and Warehouse teams are all across stock teams transfers
  • Generate and prepare reports for banking and discrepancies, credit notes and deposits, CRM and any other ad hoc reporting as required.
  • Assistance with adhoc projects, merchandise reporting and analysis when required.
  • Identify client orders with deposit and ordered via the metier which have exceeded 12 months (B,W,M,Q,O,P).
  • Obtain lead time from the metier and update client order (CC) information
  • Identify any orders which do not comply with the store’s CC policy and action to delete and inform the Sales Associate.
    • Ensure all customer orders (CC) have RAL or stock in transit.

Merchandise Support/Allocation

  • Enables and formalises regular communication with the Merchandising team and Store Management team.
  • Works closely with Ambassadors to identify store stock needs.
  • Processes and performs daily reviews of pending customer requests. Ensures timely management and follow-up.
  • Submits Worldwide searches (WWS) on Hlink, regularly check for updates and communicates results with Sales Associates.
  • Informs the Sales Associate of the outcome of a search for a client and updates them on the subsequent reception of the product in store.
  • Running and publishing cyclical/standard merchandise reports
  • Force-price approvals and management of price change Cegid administration (eg. price and cost updates etc)
  • Regularly checks Corporate warehouse stock management and allocations, identifies opportunities
  • Oversees the inventory movements between warehouse and store. Work with the Stock Team to ensure Client order receiving is accurate in Cegid (eg. Furniture).
  • Effective management of O25 – Client Order Warehouse.
  • Manage all client ordering and its subsequent follow up
  • Identify sales trends, and slow/fast movers.
  • Analyse system orders – identify overordered stock and items with greater opportunity.
  • Store ordering and replenishment from Paris
  • Flag key items in transit from Paris and upon delivery to the DC as required for the store
  • Chase all ordered product which has exceeded expected delivery window
  • Work with the Visual Merchandiser to fulfill stock for required colour stories and displays
  • Provides Animation support; inventory chasing, event recaps
    • Manage and compile wish-lists for Buying and Podium orders (eg. Fine Jewelry).

Customer Service and Sales Support

  • Provide sales support on the retail floor during busy periods, as required.
  • Support the Administration Supervisor with other general administration duties, as required.
  • Assume the role of Cashier, during peak periods for the retail floor, as required.
  • Support the Back of House team to ensure accurate labeling, neat arrangement and tidiness of the Back of House and cashier areas.
  • Answering the phone, taking customer requests and directing calls, respond to customer service requests via phone and e-mail.
  • Daily management of the store email account, directing information where required within the organisation.
  • Perform daily checks of the Aftersales items and in Store Collection in the boutique, as required.
  • Assists with the management of Aftersales organization, record keeping and aftersales stock management in the boutique.
  • Assists with managing client repair cases and SAV enquiries as required.
    • Assists with SAV Stocktakes.

Store Administration

  • Till opening and closing responsibilities, ensuring accurate cash float and balances at end of day.
  • Assist in the management of Team Member uniforms (allocations, fittings, order, remittance, alterations and spare uniforms).
    • Internal communication: disseminate emails to all relevant Team Members instore, designate all calls to the relevant sales associates to ensure queries are addressed in a timely manner.

System Optimisation

  • Provide support in relation to the correct and recommended use of the retail systems and devices.
  • Liaising with local and regional IT on issues and updates, as required and necessary
    • Work with the Store Operations Manager and Stock Team Manager and to manage store Min/Max and replenishment schedules.

Key Performance Indicators (KPIs)

  • FY Store target
  • FY Store non-leather target
  • Driving traffic to the store through contacting wishlist, outstanding CN, effective communication skills over phone/email
  • Supporting the sales team to achieve commercial goals
  • All logs are up to date
  • All client enquiries replied to timely
  • Stationary, refreshments re-ordering
  • Contacting clients for their CDI/RDI
  • Coordinating client deliveries including furniture delivery
  • Audit compliance
    • Maintaining the store back office

Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment

  • Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.
  • At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.

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