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    • Experience in a sales support, internal sales, customer service or similar role.
    • Maintain accurate customer and sales records, follow up quotes and support…
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    • Full training and ongoing support.
    • Direct sales enquiries to the appropriate team member.
    • You'll be the first point of contact for clients, providing…
    • Experience in sales support, administration, or operations coordination.
    • Prepare and distribute sales, pricing, and performance reports.
    • Customer-focused approach with a passion for delivering exceptional service and support.
    • Its principal activities include the provision of Commercial Lending in…
    • Experience in reception, administration, client services, sales support or another customer-facing role.
    • Experience with accounts administration, invoicing or…
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    • Providing support in all areas of the sales process as well as assisting with running the office.
    • Your expert customer service skills will operate as the…
    • Assisting with reporting and operational support across departments.
    • Exposure to transport, sales and operational functions.
    • 1+ year experience in sales or business support, finance, banking or administration.
    • Manage the end-to-end sales support process: applications, credit approvals…
    • You'll provide high-level business and administrative support across governance, program management and operational activities, ensuring people have the…
    • Prior experience in customer service, sales support, or administration (experience within a manufacturing or industrial environment is highly regarded).
    • As you step into this role, your focus will be to learn and master our product process.
    • Through on-the-job training and mentorship, you will thoroughly…
    • Experience in reservations/ticketing, sales support, group sales, tariffs, distribution.
    • Adhere to Standard Operating Procedures (SOPs) for sales operations…
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    • Support for sales opportunity/order creation in CRM system (Salesforce).
    • Experience providing Level 1–2 IT support in a helpdesk or support environment.
    • Understanding of basic networking and end-user technology support.
    • Engaging customers on the phone or via email to drive sales.
    • The Tait Mitre 10 team is on the lookout for a reliable and flexible team player to join us as a…

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Job Post Details

Internal Sales Support Officer - job post

Dormakaba Group
3.2 out of 5 stars
Hornsby NSW
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Hornsby NSW

Benefits

Pulled from the full job description

  • Insurance services

Full job description

Position Overview

We’re looking for two Internal Sales Support Officers to join our Access Control Solutions team. These roles are an important link between our customers, Sales team and internal operations, helping ensure enquiries, quotations and orders are handled accurately and on time. While the core responsibilities are similar, one position has a stronger administration and order management focus, while the other works more closely with Sales and national customer accounts.

What you will do

  • Respond to customer enquiries and provide professional, timely support.
  • Prepare accurate quotations and help customers identify the right product solutions.
  • Coordinate customer orders, invoicing and delivery with Sales, technical, projects, warehouse and other internal teams.
  • Maintain accurate customer and sales records, follow up quotes and support account, contract and sales activities.

What we require

  • Experience in a sales support, internal sales, customer service or similar role.
  • Strong customer service skills and a confident, professional phone manner.
  • Strong attention to detail with the ability to manage competing priorities and deadlines.
  • Good computer skills and confidence working across systems, customer portals and Microsoft Office.

What we prefer

  • Experience preparing quotations, processing orders or supporting a sales team.
  • Experience with SAP, Salesforce, ServiceMax or similar business systems.
  • Experience in access solutions, technical products or a related industry would be advantageous.

What we offer

  • Access to discounted Health Insurance
  • ABC values awards
  • Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
  • WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.

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