Scene to Believe Santa Photography jobs

Join the Workshop & Technical Support Team and assist the Photography & Technical Manager in ensuring smooth operations!

During the off-season, you will maintain and organise equipment, ensuring off-site staff will receive fully functional equipment for their needs. You'll also keep the workshop prepared for peak seasons. In the Santa season, you'll train as a Tech Support Officer, managing calls from on-site teams, providing troubleshooting, and resolving issues in a dynamic, fast-paced environment where adaptability is essential.

KEY RESPONSIBILITIES

Off Season

• General Workshop and Wardrobe Support: Stock-take, cleaning and maintaining storage, packing and unpacking freight, picking up and dropping off deliveries, WHS support. Assist the Technical Manager and Assets & Logistics Manager with other general tasks as required.
• Cable and Equipment Setup: Efficiently set up photography road cases, ensuring all equipment, cables and components are correctly connected and organised.
  
• Equipment Testing: Thoroughly test all photography equipment and point-of-sale systems to ensure they meet quality standards and are ready for use.
  
• Asset Management: Maintain accurate records of equipment inventory, ensuring all items are tracked, labelled, and accounted for

Santa Season

• Provide Technical Support: Answer calls from on-site teams, troubleshoot issues, and provide timely solutions for hardware, software, and network-related problems.
• Diagnose and Resolve Issues: Quickly identify the root causes of technical problems and implement effective solutions to minimise downtime.
• Escalate Complex Issues: Escalate unresolved or complex technical problems to senior staff for further support when necessary.
• Document Solutions: Maintain clear records of issues, resolutions, and procedures to build a knowledge base for future reference.
• Collaborate Across Teams: Work closely with other departments (Customer Care, Account Managers) to ensure seamless support and issue resolution.
• Adapt and Prioritise: Work in a fast-paced environment, handling multiple issues simultaneously, and adjust priorities as needed to ensure smooth operations during peak times.

WORK HOURS/DAYS

- During the lead-up to peak season (June - Sept), hours and days will vary from 2-4 days.

• During Oct, Nov and Dec, employees are rostered for peak hours and rostered days may increase to 5-6 days per week.

- Weekend work may be required Oct - Dec

• Rostered hours between Nov-Dec may include 7.5 hours between 6:30am and 12:00am
• Overtime may be required and paid at the prevailing award rates (only applies if required outside rostered periods).

EMPLOYMENT REQUIREMENTS

• Driver's License
• Working With Children Check or ability to attain one
  
• Forklift License (desirable, not mandatory)

How to apply: Click on the Apply Now button to apply through Zapid.