School Technology Support Officer jobs

About the role:
The Digital Partnership teams provide effective and efficient ICT support services across Queensland. This role primarily provides on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications.

Key responsibilities include:
Provide operational support (on-site and remote) to Queensland Health sites as required.
Configure/install/monitor/support/manage the ICT environments by applying sound technical expertise.
Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
Work within procedures for the maintenance and support of one or more technical domains - refer Appendix 1.
Provide excellent customer service by applying effective organisational and communication skills.
Assist in meeting enterprise service levels by applying eHealth incident management processes.

Role fit:
You will be assessed on your ability to demonstrate the following:

Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
Ability to identify and resolve ICT related problems within defined Service Level Agreements.
Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment.
Sound oral and written communication skills to assist with the creation and/or maintenance of system documentation and work instructions.
Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.

Why work for us:
Career training and development
Competitive salaries and generous leave entitlements
Flexible and diverse workforce
Employee wellbeing programs

Ready to apply?

Please see attached role description for application requirements.This work is licensed under a Creative Commons Attribution 3.0 Australia License.