School Technology Support Officer jobs

What you'll do

As the Technology Officer, you will provide ICT support to Queensland Health sites, ensuring technology environments are effectively configured, maintained, monitored and supported. You will investigate and resolve technical incidents in a timely manner, applying sound technical expertise to maintain agreed service levels and minimise disruptions for clients. Working across one or more technical domains, you will deliver high-quality customer service, apply eHealth incident management processes, and contribute to the reliable operation of enterprise ICT services across the organisation.

About you

We are searching for someone who has:
Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
Ability to identify and resolve ICT related problems within defined Service Level Agreements.
Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment.
Sound oral and written communication skills to assist with the creation and/or maintenance of system documentation and work instructions.
Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

12.75% superannuation
17.5% leave loading

Employee wellbeing

Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

Career progression with more than 300 diverse career pathways and career support to take you further!
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.