Search Specialist jobs in Perth WA

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Responsibilities

• Organise transport and Value Added Services per customer needs and service agreements.
• Coordinate with customers on pick-up, delivery locations, timing, and operational needs.
• Facilitate permits, customs documents, and regulatory compliance.
• Arrange Value Added Services like fumigation, container stuffing, and Certificates of Origin.
• Manage daily communication with external vendors and service providers.
• Negotiate competitive rates while maintaining service levels and quality.
• Monitor vendor performance and address service issues proactively.
• Manage Dangerous Goods approvals for import/export shipments per regulations.
• Maintain shipment status updates and upload documentation into Kuehne+Nagel systems.
• Review rates to identify cost improvement opportunities.
• Support procurement and vendor optimisation initiatives.
• Collaborate with internal teams to resolve issues and ensure smooth customer experience.
Identify process, service quality, and efficiency improvements.
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Requirements

• At least 5 years of experience within Sea Logistics, Freight Forwarding in a customer service or similar field.
• Good understanding of the Australian logistics market and operational requirements.
• Experience working with vendors, suppliers, or external service providers.
• Strong customer service and stakeholder management skills.
• Commercial awareness with negotiation and cost management abilities.
• Attention to detail and ability to manage multiple priorities.
• Excellent communication and problem-solving skills.
• Experience with customs, permits, Dangerous Goods, or logistics compliance is advantageous.
• Proficiency in logistics systems and Microsoft Office.
• Proactive, customer-focused approach.
• Ability to build strong relationships with internal and external stakeholders.