Secretary, Medical, Receptionist jobs in Ipswich QLD

Are you an experienced Medical Secretary or Medical Receptionist who thrives in a busy specialist practice and enjoys making a genuine difference in patients' lives?

We have a wonderful opportunity to join our supportive Medical Oncology team at our Icon Cancer Centre Wesley, providing dedicated administrative support to a highly respected specialist. This role is based exclusively at our Wesley centre and offers a consistent 27-hour work week, working alongside a compassionate doctor and a team committed to delivering exceptional cancer care.

Hours of work:

• Monday to Thursday: Afternoon clinics
• Friday: Full day clinic

This is a rewarding role where no two days are the same. You'll be the key point of contact for patients, carers, referrers and healthcare providers, supporting patients throughout their cancer treatment journey with professionalism, empathy and attention to detail.

About the Role
As the Medical Secretary, you will play a critical role in the day-to-day operation of a busy oncology practice. The position requires someone who can confidently manage competing priorities, remain calm under pressure and work autonomously while maintaining a high standard of patient care and service.
Your responsibilities will include:

• Managing specialist clinic appointments and schedules
• Providing reception and secretarial support for consulting clinics
• Welcoming and assisting patients and their families
• Responding to telephone and email enquiries with professionalism and empathy
• Coordinating referrals, patient documentation and correspondence
• Processing billing, invoicing and payments
• Liaising with healthcare providers, referrers and allied health teams
• Maintaining accurate patient records and confidentiality
• Supporting the smooth operation of a busy oncology practice

About You
We're looking for someone who is highly organised, proactive and able to juggle multiple tasks in a fast-moving clinical environment.

You will bring:

• Previous experience as a Medical Secretary, Medical Receptionist or in a similar specialist practice role
• Exceptional communication and customer service skills
• A warm, compassionate and professional approach to patient interactions
• The ability to multitask and prioritise effectively in a busy environment
• Confidence working independently and taking ownership of your responsibilities
• Strong attention to detail and organisational skills
• The ability to remain calm and adaptable under pressure
• Experience with Microsoft Outlook and medical practice software (highly regarded)
• A collaborative team mindset and commitment to excellent patient care

Why Join Us?

• Make a meaningful difference in the lives of patients undergoing cancer treatment
• Work alongside a caring and highly regarded Medical Oncologist
• Join a supportive, experienced and friendly team
• Enjoy the stability of regular part-time hours
• Work in modern facilities within the Wesley Cancer Centre
• Be part of a practice that values professionalism, compassion and patient-centred care

If you're a capable and experienced medical administrator who enjoys working in a fast-paced environment and takes pride in delivering outstanding patient care, we'd love to hear from you.

Icon Cancer Centre – Australia and New Zealand
Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years' experience. There are currently 45 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon’s cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.

Here’s why our people choose us:

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.

Our Culture and Benefits:
At Icon, we don’t just offer jobs—we offer careers that grow with you. Enjoy:

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave: Supporting you both personally and professionally.

Apply now to become part of a team dedicated to providing exceptional cancer care and support when patients need it most.