Secretary, Medical, Receptionist jobs in Ipswich QLD

Family Medical Centre is a busy, community-focused General Practice located in Goodna and surrounds. We pride ourselves on delivering exceptional, empathetic healthcare and creating a welcoming environment for our patients. Our team is professional, supportive, and dedicated to excellence in patient care.

About the Role

We are seeking a warm, organized, and proactive Medical Receptionist to join our front-of-house team on a Casual basis. As the first point of contact, you will play a critical role in managing patient flow, coordinates, and supporting our clinical team to ensure the smooth daily operations of the clinic.

Key Responsibilities

• Patient Experience: Greet patients warmly, manage patient intake, and coordinate smooth triage and waiting room flow.
• Appointment & Communication: Efficiently manage phone enquiries, schedule appointments, and coordinate incoming/outgoing correspondence and medical documentation.
• Billing & Administration: Process patient billings, manage Medicare claims/reconciliations, and handle general digital data entry.

What We Are Looking For

• Experience: Prior experience as a medical receptionist or within healthcare administration is highly regarded (Optional: "However, we provide comprehensive, structured training for candidates with outstanding customer service backgrounds").
• Software Fluency: Experience using medical software such as Best Practice, MedicalDirector is a significant advantage.
• Core Attributes: Exceptional verbal communication, a high level of empathy, strong multitasking skills, and a neat, professional presentation.
• Confidentiality: Maintain absolute patient confidentiality and strictly adhere to medical privacy requirements and policies.

Please email resume to goodnafamilymedical@gmail.com

Pay: From $33.71 per hour

Expected hours: 15.0 – 30.0 per week

Work Location: In person