Senior Support Worker jobs

About the Role

KOOKI Kommunity is seeking a highly skilled, experienced and confident Team Leader & Senior Support Worker to join our growing disability support team.

This is a senior, hands-on position combining direct participant support with team leadership, service coordination, administration and operational responsibilities.

The successful candidate will work directly with participants while also supporting the day-to-day management of services, staff, client documentation, compliance and service delivery.

We are looking for someone who is organised, proactive, professional and capable of working with a high level of responsibility and independence.

Key Responsibilities

Participant Support

• Provide high-quality, person-centred support to NDIS participants
• Support participants with community access, daily living, skill development and achievement of individual goals
• Work effectively with participants who may present with complex needs or behaviours of concern
• Maintain professional boundaries and deliver supports in accordance with participant plans and organisational procedures
• Complete accurate progress notes, incident documentation and relevant participant records

Team Leadership

• Act as a first point of contact for support workers regarding day-to-day service matters
• Provide guidance, mentoring and practical support to support workers
• Assist with staff supervision, training and performance monitoring
• Support the onboarding and induction of new employees
• Assist with recruitment, interviews and reference checking
• Monitor staff performance, documentation and compliance requirements
• Support the allocation and coordination of staff across participant services

Client Services & Coordination

• Assist with new participant enquiries and intake
• Liaise with participants, families, support coordinators and other stakeholders
• Assist with participant risk assessments, support planning and goal reviews
• Monitor participant funding, service dates and Schedule of Supports documentation
• Coordinate participant appointments and service requirements
• Respond to client concerns and assist with complaints and incident follow-up
• Assist in ensuring supports remain aligned with participant goals and service agreements

Rostering & Operations

• Assist with staff rostering and management of employee availability
• Coordinate replacement staff for cancellations and unplanned absences
• Communicate roster changes with staff, participants and families
• Identify potential service gaps and escalate operational concerns
• Assist with maintaining continuity of participant supports

Administration & Compliance

• Maintain accurate participant and employee records
• Manage correspondence, emails, phone enquiries and administrative tasks
• Maintain compliance registers and monitor expiry of worker clearances, First Aid, CPR and other mandatory requirements
• Assist with NDIS audit preparation and compliance documentation
• Maintain onboarding, offboarding and personnel documentation
• Review timesheets and supporting documentation
• Prepare reports, spreadsheets, letters and internal documentation
• Assist with incident, complaint and quality management documentation
• Maintain confidentiality when handling sensitive participant and employee information

About You

We are seeking someone who can confidently balance participant support, staff leadership and administrative responsibility.

The ideal candidate will demonstrate:

• Strong experience within the disability, community services, mental health or related sector
• Experience supporting participants with complex needs
• Previous team leadership, senior support worker or service coordination experience
• Strong understanding of person-centred and strengths-based practice
• Excellent communication and interpersonal skills
• Strong organisational and time-management abilities
• Confidence managing competing priorities
• Sound judgement and problem-solving skills
• Strong written documentation and report-writing skills
• Ability to provide direction and guidance to support workers
• Ability to communicate professionally with participants, families and external stakeholders
• High attention to detail
• Ability to work both independently and as part of a multidisciplinary team
• Strong understanding of confidentiality, professional boundaries and duty of care

Essential Requirements

Applicants must hold or be willing to obtain:

• Current NDIS Worker Screening Check
• Working With Children Check, where applicable
• Current First Aid and CPR
• Current unrestricted Australian Driver Licence
• Reliable and comprehensively insured vehicle
• Relevant qualification in Community Services, Disability, Mental Health, Individual Support or a related field
• Current right to work in Australia
• Ability to meet NDIS worker compliance requirements
• Demonstrated experience in understanding and working with Restrictive Practice
• Competent in all modes of personal care
• Demonstrated experience working with complex behaviours and complex clients

Highly Regarded

• Certificate IV or Diploma in Community Services, Disability, Mental Health or a related discipline
• Nursing, allied health, behavioural support or other relevant tertiary study
• Experience in a Team Leader or Senior Support Worker position
• Experience with NDIS participant intake and service coordination
• Experience completing or contributing to risk assessments and support plans
• Experience supervising and mentoring disability support workers
• Understanding of the NDIS Practice Standards and Quality and Safeguards Framework
• Experience working with behaviours of concern and complex presentations
• Experience with rostering, CRM systems and compliance administration

What We Are Looking For

This position would suit someone who has progressed beyond a standard support worker role and is looking for greater responsibility.

You will need to be comfortable moving between direct participant support, staff leadership, client communication and administrative responsibilities throughout your working week.

We are particularly interested in candidates who demonstrate maturity, initiative, accountability and the ability to identify and resolve problems rather than simply escalating routine matters.

Why Join KOOKI Kommunity?

• Senior position with genuine responsibility and variety
• Opportunity to develop leadership and operational experience
• Work directly with participants while contributing to service quality
• Opportunities for professional development and career progression
• Meaningful work within a growing disability services organisation
• Travel reimbursement

How to Apply

Please submit your resume and a brief cover letter outlining:

• Your disability or community services experience
• Your leadership or senior support experience
• Your experience supporting participants with complex needs
• Why you believe you would be suited to a senior position involving participant support, team leadership and service coordination

Shortlisted applicants will be contacted to progress through our recruitment process.

If you have any questions you can email us at hr@kooki.com.au

Pay: $45.28 – $54.28 per hour

Expected hours: No less than 3.0 per week

Application Question(s):

• Have you worked with participants who have a Behaviour Support Plan (BSP)?
• Are you confident and experienced working with restrictive practices?
• Do you have administration experience?
• Are you confident using systems such as Microsoft Excel, Word, Outlook and Adobe Acrobat to create spreadsheets, amend documents, manage records and complete administrative tasks?
• How many years of experience do you have working in disability support, particularly with participants who have complex needs or behaviours of concern?
• Do you have a drivers licence and a reliable vehicle?

Work Location: In person