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    • Manage service partner's costs and drive service delivery performance.
    • Manages service partners to deliver maintenance services to Lenovo customer.
    • View all Lenovo jobs - Sydney jobs
    • Salary Search: Service Delivery Manager salaries in Sydney NSW
    • See popular questions & answers about Lenovo
    • Assists the Managed Services program manager on operational management topics related to service delivery.
    • This includes overseeing service delivery, managing…
    • Make a meaningful difference to the business through driving strategic delivery.
    • Proven delivery experience in data, analytics, banking.
    • Strong expertise across ITIL service management disciplines and service governance frameworks.
    • Proven experience with ServiceNow and modern service management…
    • Sustained attainment across the contracted service level framework, with service credits avoided or minimised.
    • Service ownership and SLA accountability.
    • Liaising with stakeholders and providing accurate reporting to construction managers on key issues.
    • This role will require you to safely install, splice, test,…
    • The Service Manager will be required to manage the delivery of services to our key customer designed to enable Customer Success.
    • Knowledge of language services, multicultural service delivery or government service environments will be highly regarded.
    • Oversee end-to-end service delivery, ensuring contractual obligations are met on time and within budget.
    • Work closely with Sales, Pre-Sales, Security Engineers,…
    • Sustained attainment across the contracted service level framework, with service credits avoided or minimised.
    • Service ownership and SLA accountability.
    • Proactively drive the required outcomes and work and manage delivery schedule.
    • Extensive (5 to 10 years) of program management delivery experience in Telecom.
    • 5+ years of progressive experience in project delivery management or customer service delivery leadership.
    • 5+ years of field service, customer implementation,…
    • Provides upward feedback to manager and partner on case management and leadership.
    • Consultants supervise analyses, develop the structure for the final output…
    • Knowledge of IT service management principles and frameworks (for example, ITIL) and their practical application in service delivery.
    • Monitor project milestones, dependencies, and key performance indicators to ensure successful delivery.
    • Partner with customers to understand their objectives…

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Service Delivery Manager
Lenovo
·
3.8
Sydney NSW
Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Job type

Full-time

Full job description

General Information

Req #
WD00104710
Career area:
Services
Country/Region:
Australia
State:
New South Wales
City:
North Sydney
Date:
Thursday, September 17, 2026
Working time:
Full-time
Additional Locations:
  • Australia - New South Wales - North Sydney

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).


This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Customer Satisfaction Management:

  • Identify and analysis customer’s concerns and issues; and develop improvement plan to meet customer satisfaction
  • Build and maintain customer relationship
  • Provide support to resolve customer issues
  • Work with sales, pre-sales and product support team to address customer concern on product issue

Services Partner Management:

  • Manages service partners to deliver maintenance services to Lenovo customer
  • Manage service partner's costs and drive service delivery performance
  • Develops service quality improvement and enhancement plans to improve efficiency and achieve cost saving

Business and Process Management

  • Responsible for ANZ maintenance service business profit and lost
  • Identifies any cost saving opportunities and drives cost saving initiatives
  • Streamline and provide recommendation to improve the maintenance service process
Additional Locations:
  • Australia - New South Wales - North Sydney
  • Australia
  • Australia - New South Wales
  • Australia - New South Wales - North Sydney
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