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    • Manage service partner's costs and drive service delivery performance.
    • Manages service partners to deliver maintenance services to Lenovo customer.
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    • The SDM plays a vital role in boosting the user experience by ensuring smooth delivery of top-notch services that meet and exceed customer demands.
    • We're searching for an experienced Service Delivery Manager to lead the delivery of our Infrastructure services across Australia and New Zealand.
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    • Owning service performance, availability and SLA delivery across a small portfolio of strategic customer accounts.
    • Posted Tuesday 29 September 2026 at 9:00 am.
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    • The Service Delivery Manager holds the accountability for delivery of all services to contracted Service Levels.
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Service Delivery Manager
Lenovo
·
3.8
Sydney NSW
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Sydney NSW

Full job description

General Information

Req #
WD00104710
Career area:
Services
Country/Region:
Australia
State:
New South Wales
City:
North Sydney
Date:
Thursday, September 17, 2026
Working time:
Full-time
Additional Locations:
  • Australia - New South Wales - North Sydney

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.


Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).


This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Customer Satisfaction Management:

  • Identify and analysis customer’s concerns and issues; and develop improvement plan to meet customer satisfaction
  • Build and maintain customer relationship
  • Provide support to resolve customer issues
  • Work with sales, pre-sales and product support team to address customer concern on product issue

Services Partner Management:

  • Manages service partners to deliver maintenance services to Lenovo customer
  • Manage service partner's costs and drive service delivery performance
  • Develops service quality improvement and enhancement plans to improve efficiency and achieve cost saving

Business and Process Management

  • Responsible for ANZ maintenance service business profit and lose
  • Identifies any cost saving opportunities and drives cost saving initiatives
  • Streamline and provide recommendation to improve the maintenance service process
Additional Locations:
  • Australia - New South Wales - North Sydney
  • Australia
  • Australia - New South Wales
  • Australia - New South Wales - North Sydney
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