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    • Service & SLA Management: Oversee the end-to-end delivery of application managed services, ensuring prompt response times, incident resolution, and high…
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    • Salary Search: Service Delivery Manager salaries in Sydney NSW
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    • Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be…
    • You’re an experienced service delivery leader with real exposure to the governance of strategic suppliers.
    • You’ll strengthen the governance frameworks that keep…
    • Oversees project planning, resource allocation and service delivery.
    • Oversees / monitors project team performance, providing feedback and ensuring team members…
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    • Oversees project planning, resource allocation and service delivery.
    • Ensures service quality meets or exceeds client expectations.
    • Alongside this you will use your ability to make fast and critical business decisions to deal with emergencies that happen on the network, adapting to any…
    • Knowledge of IT service management principles and frameworks (for example, ITIL) and their practical application in service delivery.
    • Thorough understanding of service management and ServiceNow.
    • Drive deflection of email and messaging-based ticket requests to self-service portals where…
    • Lead and Manage Service Delivery: Oversee the delivery of client service products and services across the region, ensuring operational excellence and alignment…
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    • Leads end-to-end service delivery for managed service customers, ensuring SLAs, KPIs, and contractual commitments are consistently achieved.
    • As the primary service delivery lead, you'll take end-to-end accountability for the successful delivery of a complex managed services contract.
    • Lead the day-to-day delivery of ICT services, ensuring performance meets agreed service levels and business expectations.
    • As the primary service delivery lead, you'll take end-to-end accountability for the successful delivery of a complex managed services contract.
    • The Service Delivery Manager holds the accountability for delivery of all services to contracted Service Levels.
    • A free day of leave on your birthday.
    • Be transparent about delivery risks.
    • Significant experience in delivery management, operations management, or programme management within a professional…

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Job Post Details

Service Delivery Manager - job post

Tata Consultancy Services
(part of Tata group)
3.9 out of 5 stars
Sydney NSW 2000
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Location

Sydney NSW 2000

Full job description

Job Description:

Roles and responsibities:

  • Service & SLA Management: Oversee the end-to-end delivery of application managed services, ensuring prompt response times, incident resolution, and high availability.
  • Team Leadership: Mentor, manage, and scale a team of support engineers (Tier 1 to Tier 3), balancing workloads, prioritizing tasks, and ensuring technical readiness.
  • Stakeholder Engagement: Act as the primary bridge between technical teams, business stakeholders, and third-party vendors to communicate progress and manage expectations.
  • Continuous Improvement: Proactively analyze ticket trends and system bugs to identify root causes, improve support processes, and optimize software reliability.
  • Compliance & Governance: Ensure application support activities adhere to established frameworks (e.g., ITIL), data security protocols, and audit requirements.
  • Release Management: Ensure business and technology teams are prepared for successful go-lives, software patches, and system upgrades
Location
Sydney
Job Function
TECHNOLOGY
Role
Engineer
Job Id
416217
Desired Skills
Service Management
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