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Service Delivery Manager jobs in Sydney NSW

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    • Manage service partner's costs and drive service delivery performance.
    • Manages service partners to deliver maintenance services to Lenovo customer.
    • View all Lenovo jobs - Sydney jobs
    • Salary Search: Service Delivery Manager salaries in Sydney NSW
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    • Oversee end-to-end service delivery, ensuring contractual obligations are met on time and within budget.
    • Work closely with Sales, Pre-Sales, Security Engineers,…
    • Strong service delivery and operational leadership experience in frontline IT managed services.
    • A practical, outcomes-focused understanding of ITIL-led service…
    • The Service Manager will be required to manage the delivery of services to our key customer designed to enable Customer Success.
    • Sustained attainment across the contracted service level framework, with service credits avoided or minimised.
    • Service ownership and SLA accountability.
    • Proven experience with practical service delivery management including Service Management tools.
    • In this role you will be responsible for managing a small…
    • Knowledge of language services, multicultural service delivery or government service environments will be highly regarded.
    • Sustained attainment across the contracted service level framework, with service credits avoided or minimised.
    • Service ownership and SLA accountability.
    • You are an experienced technology delivery professional with a strong background in delivering complex infrastructure solutions across multidisciplinary teams.
    • Significant experience in service delivery, service management or IT operations management in a large cloud provider, hyperscaler or infrastructure service…
    • Produce monthly operational and service reports as required.
    • Complete service quality and compliance reporting as required.
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    • 7+ years' experience in operations, service delivery, project controls, project management or business operations.
    • Drive customer experience initiatives by partnering with delivery teams to improve products, processes and service delivery.
    • Proactively identify and clear delivery blockers, technical dependencies, and friction points.
    • This role offers an exceptional platform for candidates with…
  • View similar jobs with this employer
    • Identify and implement continuous improvement initiatives that enhance efficiency, service delivery and customer outcomes.

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Service Delivery Manager
Lenovo
·
3.8
Sydney NSW
Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Job type

Full-time

Full job description

General Information

Req #
WD00104710
Career area:
Services
Country/Region:
Australia
State:
New South Wales
City:
North Sydney
Date:
Thursday, September 17, 2026
Working time:
Full-time
Additional Locations:
  • Australia - New South Wales - North Sydney

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).


This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Customer Satisfaction Management:

  • Identify and analysis customer’s concerns and issues; and develop improvement plan to meet customer satisfaction
  • Build and maintain customer relationship
  • Provide support to resolve customer issues
  • Work with sales, pre-sales and product support team to address customer concern on product issue

Services Partner Management:

  • Manages service partners to deliver maintenance services to Lenovo customer
  • Manage service partner's costs and drive service delivery performance
  • Develops service quality improvement and enhancement plans to improve efficiency and achieve cost saving

Business and Process Management

  • Responsible for ANZ maintenance service business profit and lost
  • Identifies any cost saving opportunities and drives cost saving initiatives
  • Streamline and provide recommendation to improve the maintenance service process
Additional Locations:
  • Australia - New South Wales - North Sydney
  • Australia
  • Australia - New South Wales
  • Australia - New South Wales - North Sydney
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