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Service Delivery Manager jobs in Sydney NSW

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    • You’re an experienced service delivery leader with real exposure to the governance of strategic suppliers.
    • You’ll strengthen the governance frameworks that keep…
    • View all Transport For NSW jobs - Parramatta jobs
    • Salary Search: Service Delivery Manager salaries in Parramatta NSW
    • See popular questions & answers about Transport For NSW
    • Alongside this you will use your ability to make fast and critical business decisions to deal with emergencies that happen on the network, adapting to any…
    • The Service Delivery Manager is responsible for overseeing service management activities across Westpac’s branch, corporate, and cloud networks, ensuring…
    • Produce monthly operational and service reports as required.
    • Complete service quality and compliance reporting as required.
    • Oversees project planning, resource allocation and service delivery.
    • Ensures service quality meets or exceeds client expectations.
    • Strong understanding and experience in service delivery and managing a P.
    • Looking for services opportunities and demonstrating the value of Cisco services to…
    • Own end‑to‑end IT operations and service delivery for assigned business groups and value streams, ensuring service quality, customer satisfaction, and…
    • Oversee service delivery to customers, ensuring service levels are met and outcomes are effective and profitable.
    • Prepare detailed reports and recommendations.
    • Up to 5 additional service bonus leave days per year.
    • Experience in project management within financial services or a similarly complex, regulated environment.
    • Proven experience in service delivery, account management, or operational leadership roles within IT managed services.
    • Work with other delivery managers across APAC and globally to align plans, manage cross-region dependencies and ensure consistency of delivery approach.
    • Leading managed service providers and suppliers, owning vendor performance, service quality, cost and continuous improvement.
    • Utilise your technical background and project management skills.
    • Sydney base - rewarding salary package + bonus + vehicle!
    • Up to 5 additional service bonus leave days per year.
    • Experience gathering and interpreting business requirements, understanding business processes, and…
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Job Post Details

Service Delivery Manager - job post

Transport For NSW
3.8 out of 5 stars
Parramatta NSW 2150
$158,393 - $177,399 a year - Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $158,393 - $177,399 a year

Job type

  • Permanent
  • Full-time

Location

Parramatta NSW 2150

Full job description

Service Delivery Manager - Vendor Mgmt
Organisation/Entity: Transport For NSW
Job category: Information & Communication Technology

Job location:
Parramatta, NSW, AU, 2150

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Job reference number: 107444
Employment type: Permanent Full-Time
Salary range: $158393.0-$177399.0
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If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.

If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.

In this role, you'll:
Working as part of the Vendor & Performance Management team, you’ll help manage the operational governance of Transport’s strategic vendor relationships, supporting the delivery of services against contract and agreed performance standards.

You’ll contribute to service reviews, help drive remediation when performance slips, and support escalation through contractual mechanisms when needed. You’ll strengthen the governance frameworks that keep suppliers accountable, partner closely with service owners and vendor leadership, and help keep critical services reliable and improving in a busy, multi-vendor, round-the-clock environment.

For more information on this position and business unit, view the role description and information pack.

About you

You’re an experienced service delivery leader with real exposure to the governance of strategic suppliers. You know how to hold a vendor to account against their contract and performance obligations, support the forums and reporting that drive accountability, and manage performance and risk across complex service arrangements.

You stay composed under pressure and communicate with credibility across a range of audiences. You’re recognised for building strong supplier relationships while keeping a firm hand on delivery, and for turning service problems into measurable improvement.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Tuesday 18 August 2026.

For more information about this role, please contact LUCY.BURTON@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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