Service Delivery Manager jobs

The Region Services team is looking for a System Development Manager to support Operations in Australia.

The AWS Region Services team builds and provides operational support for internal tools used by developers across AWS. Our Corporate Systems Development Managers work in a fast-paced environment across many disciplines, collaborating with other AWS teams to deliver cloud services for our customers.

You will be passionate about both development and operations, and have a strong desire to learn about Amazon's development lifecycle. This is a true DevOps role; you will be both allowed and expected to follow problems all the way to the end and work on implementing real solutions, not just quick fixes. You will want to dive deep and understand how these large systems work.

If you like to focus on customer experience, think, and act globally and want to contribute to the operational excellence of Amazon.com data centers, we’d like to meet you!

Key job responsibilities

• Develop and deploy operational tools to automate processes and reduce operational overhead
• Hire, Develop, and Mentor team members.
• Work with other engineers to build and manage massively scaled services
• Work with other engineers to diagnose and resolve customer issues
• Track the health of our services, identify and fix problems on complex systems with massive scale
• Collaborate with some of the leading minds in distributed systems
• Participating in 24/7 on-call rotation to troubleshoot high severity issues

The candidate should be familiar with Linux, including the following:

• Various distros and their corresponding package management tools
• Permissions and permissions management
• System logging and auditing
• Log parsing using grep, awk, sed, cut, tr, etc
• Remote access via ssh
• Knowledge of procfs & sysfs
• Linux tools (ip, ifconfig, netstat, tcpdump, strace, netcat, ping, telnet, etc)
• System Monitoring Tools (top, *stat tools, etc)
• DNS and tools (bind, host, dig, nslookup, etc)
• Runlevel management tools (systemd, rc.d, inittab, chkconfig, etc)

The candidate should also be familiar with generic development tools and best practices:

• Git (or other CM tools)
• Agile development
• CI/CD or development pipelines

• Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

A day in the life
In this role, you will collaborate with Product Teams to design solutions that make efficient use of resources and technologies. You will bring a detail-oriented approach and excellent problem-solving abilities, backed by a deep understanding of distributed system design and delivery. Your contributions will leverage cross-functional business and technical skills, assessing and managing risks, measuring and reporting on progress, anticipating and resolving bottlenecks, providing escalation management, making tradeoffs, and balancing business needs with technical constraints.

You will drive engineering deliverables through influence rather than authority, manage repair requests in a high-volume environment, and respond to high-severity events. Regular presentations to senior leadership will require you to synthesize problems and solutions into a simple and consumable manner. Additionally, you will be responsible for data collection, analytics, and dashboard creation to help others identify the best paths for business improvement.

About the team
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

The Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.