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    • Proven experience in IT service delivery, with approximately 5+ years in a similar service desk or infrastructure support role.
    • Accurately record and track service requests and maintain documentation.
    • Working closely with our wider ICT team, you’ll bring your technical expertise and…
    • Respond to phone calls and emails in relation to level 1 technical support.
    • You’ll identify, troubleshoot and resolve incidents and service requests, whilst…
    • Hybrid working with team anchor days to support collaboration.
    • Answer inbound calls and deliver prompt, friendly, and professional support.
    • Responding to service desk queries from internal users, clients, and external providers.
    • You'll be working within a busy ICT/service desk function, supporting a…
    • Experience providing first level help desk support across Windows and Apple environments.
    • Managing service desk requests and incidents, ensuring timely…
    • Knowledge and experience working in a desktop support role, with robust troubleshooting skills.
    • Consult with various partners and support teams to achieve the…
    • Follow IT security and support procedures.
    • Good communication and customer service skills.
    • Provide 1st and 2nd line IT support to staff.
    • Answer incoming calls and manage service booking requests.
    • Call centre experience or other relevant customer service background.
    • Solid understanding of ITIL (including ITIL qualification) and service management processes.
    • You'll also contribute to knowledge documentation, creating and…
  • View similar jobs with this employer
    • Leading and mentoring a pod of support professionals and support technicians.
    • Strong experience with ITIL style service management and ticketing systems.
    • Access to a range of staff benefits including retail offers, discounted hospital services and savings on eligible private health fund services.
    • Highly skilled client support and relationship management skills.
    • Client focused, creating strong relationships.
    • Exceptional planning and organisation skills.
    • Customer service and technical support skills.
    • Answering technical support calls, emails, or support tickets.
    • Providing remote support to users and clients.
    • Customer service and communication skills.
    • Responding to help desk tickets and technical requests.
    • Windows, macOS, and Microsoft 365 support.

Job Post Details

Service Desk Support - job post

Granite Group
4.8 out of 5 stars
Melbourne VIC
$500 - $550 a day - Contract

Job details

Pay

  • $500 - $550 a day

Job type

  • Contract

Location

Melbourne VIC

Full job description

  • 3 months contract (possible extension) || Oakleigh, Melbourne
  • 5 days onsite || Flexible working arrangements || $500-$550 inclusive super/day
  • Must-Microsoft technologies-Azure, Intune, ServiceNow

Our manufacturing client is looking for an experience Service Desk Support that role provides first and second-level technical support, resolving hardware, software, and system-related issues to maintain business continuity. The role is accountable for managing incident and service request lifecycles, ensuring timely resolution in line with SLA/OLA requirements.

About the role:

Skills and technologies:
  • Proven experience in IT service delivery, with approximately 5+ years in a similar service desk or infrastructure support role.
  • Strong working knowledge of core Microsoft technologies, including Microsoft 365, Active Directory (ADX), Intune/MDM, Azure, and Windows 10/11 environments.
  • Experience supporting infrastructure platforms such as VMware and Veeam, with exposure to backup and recovery processes.
  • Practical understanding of IT service management frameworks and tools (e.g. ServiceNow, ITIL), including incident, request, and problem management.
  • Solid understanding of networking fundamentals, including WAN/LAN, switching and routing (CISCO), wireless, firewalls, and end-user connectivity.
  • Experience working in cloud and hybrid environments, supporting day-to-day operational requirements.
  • Experience supporting mobile device management, including MDM configuration and multi-factor authentication (MFA).
  • Ability to contribute to problem resolution and continuous improvement, including root cause analysis, system enhancements, user support, and exposure to project-based work; relevant certifications (e.g. Microsoft, Cisco CCNA, ITIL) desirable.
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