Social Support Coordinator jobs in Sydney NSW

About Us

Chosen Family partners with NDIS providers and participants to deliver person-centred support that empowers individuals to live meaningful and independent lives. We are proud allies and advocates of diversity, equity, and inclusion — fostering a safe, affirming environment for all, especially participants from the LGBTQIA+ community.

About the Role

We are seeking an experienced NDIS Support Coordinator (Level 2 & 3) to deliver high-quality, participant-centred services in Sydney NSW. In this permanent part-time role, you will manage a caseload of complex participants, ensuring their NDIS plans are implemented effectively and in line with their individual goals. Your focus will be on empowering participants, coordinating services across a range of providers, and building capacity for greater independence.

Key Responsibilities

Service Coordination

Manage a caseload of NDIS participants requiring Level 2 and/or Level 3 Support Coordination

Conduct participant assessments, develop action plans, and respond to referrals

Ensure participant plans are implemented effectively and in line with NDIS goals

Maintain accurate and timely records and reporting

Participant Support & Advocacy

Partner with participants to understand their needs and develop tailored support plans

Advocate for participant rights, choice, and decision-making control

Support participants to build independence, capacity, and social inclusion

Compliance & Quality

Adhere to NDIS Practice Standards and organisational policies

Monitor plan budgets, service agreements, and expenditure

Identify areas for service improvement and contribute to best practice

About You

At least 18 months in NDIS Support Coordination, including Level 2 or Level 3 Support Coordination, and/or relevant experience in Social Work, Community Services, Mental Health, Human Services, Psychology, Allied Health, Youth Work, Case Management, Advocacy, Housing, Family Support, Peer Work, or related fields.

Experience supporting participants with psychosocial disabilities, trauma backgrounds, and complex support needs. Demonstrated skills in advocacy, stakeholder engagement, recovery-oriented practice, and participant empowerment. Knowledge of Psychosocial Recovery Coaching principles and trauma-informed practice. Strong ability to build rapport and work collaboratively with participants, families, allied health professionals, and service providers.

You will be someone who:

Understands, or is willing to learn, the NDIS and disability support sector.

Has a strong commitment to human rights, dignity, choice and control, inclusion, and person-centred practice.

Can build respectful relationships with participants, families, carers, providers, and other stakeholders.

Communicates clearly, listens well, and can advocate respectfully and effectively.

Is organised and able to manage case notes, reporting, administration, and competing priorities.

Can work alongside people with different communication styles, support needs, cultures, identities, and life experiences.

Is passionate about supporting people to achieve their goals, strengthen independence, and participate fully in their communities.

Having a vehicle, with an active comprehensive insurance policy and a driver's license, is preferred but not required.

Diversity, Inclusion and Cultural Safety

We are committed to building a diverse, inclusive, culturally safe, and accessible workplace.

We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people with disability, people with lived experience of mental health challenges, neurodivergent people, carers, people from culturally and linguistically diverse backgrounds, and people with diverse life and work experiences.

We value lived experience, community connection, cultural knowledge, and advocacy experience as meaningful strengths.

We are committed to providing a recruitment process that is respectful, accessible, and inclusive. Applicants are welcome to let us know about any adjustments or support they may need during the recruitment process.

Essential Requirement

Right to work in Australia

Important: Applicant must be willing to obtain some time after onboarding:

NDIS Worker Screening Check

Working with Children Check (Blue Card/WWCC)

Police Check

First Aid & CPR Certificate

Why Join Us?

✨ Permanent part-time role — 4 days per week, 25 billable hours ✨ Based in Sydney or nearby areas✨ Competitive pro-rata salary ✨ Meaningful work with genuine participant impact ✨ Supportive, values-driven workplace

How to Apply

If you're a motivated and people-focused Support Coordinator passionate about delivering exceptional NDIS services, we'd love to hear from you.

Please submit your resume and a brief cover letter outlining your experience and availability by clicking the Apply Now tab.

Again, we strongly encourage applications from people with a disability, Aboriginal & Torres Strait Islander people, Culturally & Linguistically Diverse people, and LGBTQIA+ people. We welcome and value your lived experience and knowledge. If you are comfortable doing so, please let us know in your cover letter if this applies to you.