Social Support Coordinator jobs in Sydney NSW

As an APS5 Coordinator Operations Support you will be responsible for a small national team and will coordinate a range of administrative activities that support operational functions, research, and routine analytical tasks. You will gather and collate information from a variety of sources to support agency operational activities and day-to-day tasking requirements. Working closely with the Supervisory Operations Support, you will help ensure team members are appropriately trained and workforce resources are effectively allocated across multiple states to meet operational demands. You will work closely with all ACIC staff, particularly operational teams, taskforces, investigators, intelligence practitioners, external partners and service providers to ensure operational activities are coordinated effectively.

Role Responsibilities

As a Coordinator Operations Support, you will:

• Conduct operational information searches in various electronic systems to collect data and information and assign taskings to your national team.
• Be responsible for managing cash advances, and overseeing secondary responsibility for exhibits and fleet vehicles
• Maintain effective records of data and information collected, including compilation of records for compliance inspections and conducting of quality assurance checks to ensure compliance with relevant legislation.
• Liaise with stakeholders and provide advice on straightforward issues, in person and virtually.
• Understand and apply legislation, policy and procedures to organisational processes and in compliance with the Australian Crime Commission (ACC) Act 2022.
• Complete other tasks as directed and allocate resources to assist with delivery of ACIC priorities.

Desirable skills and experience

• Propensity for technology and ability to learn new ICT systems and processes quickly.
• Work outside normal working hours may be required.
• Driving of fleet vehicles may be required so a valid Australian driver’s licence would be beneficial.

Your Skills and Capabilities

We invite applications from people with the following experience, skills and attributes:

• Well-developed team coordination skills, including the ability to coordinate resources effectively and contribute to sound workplace organisational practices.
• Well-developed problem-solving skills, with the ability to understand business processes, identify and contribute to improvements, and assist with the preparation of standard operating procedures and training materials.
• Demonstrated organisational skills, including the ability to work independently under general direction, prioritise tasks and deliver timely, high-quality outcomes with strong attention to detail.
• Sound analytical and information management skills, including the ability to source and assess information and maintain accurate records using dedicated information management systems.
• Well-developed oral and written communication skills, including the ability to interpret and apply relevant legislation, policies and procedures, and provide clear information to stakeholders about data and information collected.
• Effective stakeholder engagement and interpersonal skills, including the ability to work collaboratively, share information and contribute positively to team outcomes.
• Competency in a range of information and communication technology (ICT) systems, including the Microsoft Office suite, with the ability to learn new systems and processes as required.
• Ability and willingness to work flexibly across a range of functions.

Eligibility

• Citizenship – To be eligible for employment with the ACIC, applicants must be an Australian citizen.
• Security Clearance - The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain a minimum Negative Vetting Level 1 security clearance.
• Pre-Employment Screening – All candidates must satisfy an Organisational Suitability Assessment (OSA) prior to being offered employment at the ACIC. Please refer to the ACIC’s Character Standards for further information.

The ACIC is committed to diversity and inclusion. We celebrate and champion diversity to ensure we reflect the community we serve, and pride ourselves on our vibrant culture. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, neurodiverse, mature aged employees and carers.

More information about our conditions is available in the ACIC Enterprise Agreement 2024-2027 on our website.