We are seeking a compassionate, organised and customer-focused Short Term Support Assessment and Referral Officer to join our Social and Inclusive team. This is a rewarding opportunity to be the first point of contact for residents seeking assistance, helping them navigate available services, supports and community programs.

As the primary intake and referral point for the Short Term Support and Housing Team, you will:

Receive, screen and respond to referrals and client enquiries.
Conduct initial needs assessments and connect residents with appropriate community supports and services.
Provide information, advice and referral pathways to people experiencing a range of social, health, housing and support needs.
Undertake initial risk screening and follow established escalation processes where required.
Maintain accurate client records, documentation and databases.

This is a part-time permanent role(0.8 EFT) based at Knox City Council Office in Wantirna South. We support flexible working arrangements while ensuring operational needs of the role are met.

This is a Band 5 classified role. Remuneration will be $83, 593.07 to $97,258.47 (depending on experience) (pro-rata for part time) plus superannuation in accordance with the Superannuation Guarantee.

What you will bring to this role

The key selection criteria for this role are:

Degree or diploma in community development / welfare or other related field with little or no experience or lesser formal qualifications with work skills and relevant experience
Experience managing complex and sometimes challenging telephone enquiries with professionalism and empathy
Strong interpersonal and communication skills, with the ability to build rapport with people from diverse backgrounds.
Experience undertaking initial assessments to identify community member needs and appropriate support options.
An understanding of disability and the needs of people with disability, their families and carers
Strong administrative, record-keeping and data management skills.

How to apply

Please submit your application, including your resume and cover letter by 11.55pm on Sunday 25th October 2026.

All applications must be made via the online portal. No applications direct to the hiring manager will be considered.

For further information on this role please contact Alison Treeby, Disability and Support Lead, at Alison.treeby@knox.vic.gov.au or on 9298 8131.

A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.

Please note: Candidates will be shortlisted as applications are received and this role may close earlier than the anticipated closing date.

Why work at Knox

Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:

Broad range of leave options including 18 weeks' primary and 5 weeks' secondary parental leave

Salary sacrifice option for Council-owned childcare fees

Opportunities to take on temporary roles or work in different teams to build skills and support career growth

Support towards further study

50% off Knox Leisureworks memberships

Employee Assistance Program (EAP) for support in managing personal and work-related challenges.

To find out more about the benefits of working at Knox City Council, visit knox.vic.gov.au/why-work-knox

Our commitments

Knox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.

Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.

Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.

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Advertised: 09 Oct 2026 AUS Eastern Daylight Time
Applications close: 25 Oct 2026 AUS Eastern Daylight Time