Solution Delivery Manager jobs

Customer Technology Delivery Manager (Temporary Opportunity - up to 30th June 2027)
Organisation/Entity: Transport For NSW
Job category: Information & Communication Technology

Job location:
Parramatta, NSW, AU, 2150

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Job reference number: 107115
Employment type: Fixed Term Full-Time
Salary range: $163145.0-$182721.0
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You’re a leader who takes ownership and actively creates positive change.

You know that not all tech and digital roles are the same. Be part of a team that ensures a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities and regions.

In this role, you'll

Help shape the future of customer travel across NSW by leading the delivery of innovative technology solutions that make planning, booking, paying for, and managing journeys easier and more accessible.

You will lead the delivery of complex technology initiatives that support millions of customer interactions across trip planning, ticketing, payments, tolling, concessions, booking services, and digital travel tools. Working across multiple virtual teams, you will bring together people, technology, and business expertise to deliver solutions that improve customer experiences and achieve business outcomes.

You will collaborate closely with Product, Architecture, Delivery, Operations, vendors, and business stakeholders to translate customer and business needs into high-quality technology solutions. You will oversee delivery across multiple workstreams, manage dependencies and risks, support effective resourcing, and ensure outcomes are delivered on time, within budget and to agreed quality standards.

As a strong leader within the team, you will foster a collaborative and supportive environment where people are empowered to succeed, learn from one another, and work together to solve complex challenges. You will play a key role in helping teams navigate change, remove barriers to delivery, and achieve shared success.

For more information on this position and business unit, view the role description and information pack

About you

You are an experienced technology delivery professional with a proven track record of delivering complex technology solutions that create value for customers and organisations alike.

You bring:
Extensive experience delivering large-scale, complex technology initiatives across multiple teams and stakeholders.

Strong knowledge of enterprise applications, systems integration, cloud technologies, digital platforms, and solution delivery practices.

Demonstrated success leading multidisciplinary teams to deliver outcomes that meet customer needs, business objectives, budget constraints, timelines, and quality expectations.

Strong planning, delivery management, and resource coordination capabilities, with the ability to balance competing priorities across a diverse scope of work.

Excellent stakeholder engagement skills, with the ability to build trusted partnerships and align people around a common goal.

A collaborative leadership style that supports, develops, and enables others to perform at their best.

Experience working within governance and delivery frameworks in complex organisational environments, ideally within government or other large-scale organisations.llaborative leadership style that supports, develops, and enables others to perform at their best.

Most importantly, you are passionate about delivering technology that improves how customers travel, helping people confidently plan, pay for, access, and manage their journeys across NSW

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM on Wednesday, 16 September 2026.

For more information about this role, please contact TIM.STEVENS@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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