Specialist Response Group jobs

INTERNAL REVIEW SPECIALIST – PERSONAL INJURY – SYDNEY, NSW

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

An exciting opportunity is available for a permanent full-time Internal Review Specialist to join the Internal Review Team. Reporting to the Internal Review Manager, we are looking for highly motivated persons with legal/ technical skills and a focus on providing high level customer service.

About the role

• Conduct independent internal reviews of claims decisions by preparing a Certificate of Determination with reasoning to support your findings
• Telephone communication with the Customer during the internal review process.
• Responding to and preparing legal submissions in response to applications lodged with the Personal Injury Commission
• Interaction with lawyers and other stake holders during the internal review process.
• Ensure adherence to legislative requirements and compliance with legislative timeframes
• Assist with the development and management of relationships with external stakeholders.

About you

• Strong legal, technical, and analytical skills, with expertise in interpreting and applying NSW CTP legislation
• High-level written communication skills and ability to simplify complex legal findings into plain English for customers
• Exceptional attention to detail and ability to thrive in a fast-paced environment
• Proven customer service excellence with focus on delivering clear and effective solutions
• Collaborative team player with the ability to adapt and contribute effectively within a dynamic work setting
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit theAllianz Careers site.

About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice:
Allianz will never contact you from an email address that does not end with‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it isnot from Allianz and may likely be a scam.

Examples of official Allianz email addresses àjohn.smith@allianz.com.au |support@allianz.co.uk |jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.