Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About You
The Administration Assistant will use their excellent customer service skills to be the first point of contact for clients, customers and visitors, and provide administrative support to the Office Operations and Administration Team.
Key Responsibilities

Provide a high level of customer service assistance by liaising with SSI staff, clients and external stakeholders on a daily basis
Assist with meeting and training room bookings and set up for events and functions
Provide administration support with back of house duties including preparing and copying documents, ordering stationary, catering,
Covering for other team members FDO’s and annual leave
Undertake document’s and records management to comply with regulatory requirements
Working between SSI Office- mainly between Parramatta and Ashfield when required.

Essential Criteria

Minimum 2 years’ experience in Administration and Office support
Well developed MS Office skills (intermediate level required)
Excellent customer service & interpersonal skills
Well-developed analytical and organisational skills
The ability to maintain confidentiality of client and SSI records Demonstrated ability to ensure cultural consideration of the needs of people and families from CALD communities in service access and delivery.
Willingness to work flexible hours and in a range of locations across a local area when required.

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits

Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
Industry leading flexible working arrangement including the opportunity of a 9-day fortnight.
Access to in-house training and learning opportunities for professional development and growth.
Access to our inhouse wellbeing programs.
Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.
Applications close Tuesday 27th October 2026
If you would like more information on the recruitment process, please contact the talent acquisition team at talent@ssi.org.au or tung@ssi.org.au or call us at 0468 836 759.
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
SSI is disability-inclusive and committed to ensuring an equitable and accessible application process for all candidates. We encourage applications from people of all abilities.
Our Talent Acquisition team can provide reasonable adjustments throughout the recruitment process to support candidates to participate fully and equitably.
Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.