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    • Provide technical support for cloud platforms and services.
    • Investigate and resolve customer support tickets within service level agreements (SLAs).
    • Mentors others in providing validated technical information, support process instructions and special support requirements.
    • Manage backup infrastructure (Commvault): lifecycle tasks, capacity management, monitoring intelligence and backup success targets.
    • Who you’ll be working with.
    • Experience with network support and monitoring, backups and basic cyber-security.
    • Maintain and support CCTV, access-control and telephony systems.
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    • Administering replication, storage virtualisation, object storage, and encryption at rest.
    • We are looking for an experienced Storage & Backup Specialist to take…
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    • Lead or support migrations from other backup platforms (e.g. Veritas NetBackup, Veeam, Rubrik) to Commvault.
    • Deploy, configure, and manage Commvault backup and…
    • Provide support for on-prem and cloud-based video conferencing as well as general AV facilities troubleshooting and support.
    • Citrix would be an added benefit.
    • Experience working in SLA-driven support environment.
    • Strong hands-on experience in enterprise storage administration.
    • O VMware / Hyper-V virtualization.
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    • Lead and support storage and data protection operations, including administration, performance tuning, capacity management, and infrastructure maintenance…
    • Troubleshoot connectivity on network devices, firewall, servers, switches, routers, storage, copper, fibre, power and all the infrastructure devices in the data…
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    • Standard 3rd level support, both rely and occasionally onsite.
    • Hiring L1/L Desktop Support Engineer for Sydney*.
    • Proficient in the following technologies:
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    • Troubleshoot connectivity on network devices, firewall, servers, switches, routers, storage, copper, fibre, power and all the infrastructure devices in the data…
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    • JLL supports the Whole You, personally and professionally.
    • Personalized benefits that support personal well-being and growth:
    • Active Directory and Microsoft 365 support.
    • Provide high-quality IT support and exceptional customer service.
    • Servers, switches, routers, firewalls, and storage…
    • Assist in capacity planning activities by assessing current usage trends and forecasting future storage and performance requirements.

Job Post Details

Cloud Support Engineer - job post

Kinetic IT
3.5 out of 5 stars
Perth WA
From $8,000 a month - Full-time

Job details

Pay

  • From $8,000 a month

Job type

  • Full-time

Location

Perth WA

Benefits

Pulled from the full job description

  • Childcare assistance
  • Professional development assistance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Relocation assistance

Full job description

Kinetic IT is an Australian-owned information technology services company founded in 1995. The company specializes in managed IT services, cloud solutions, cybersecurity, digital transformation, service desk support, and enterprise infrastructure. Kinetic IT serves clients across government, mining, utilities, healthcare, education, and commercial sectors throughout Australia.

A Cloud Support Engineer provides technical support for cloud-based infrastructure, platforms, and applications. The role involves troubleshooting cloud environments, resolving customer issues, monitoring system performance, and working with engineering teams to ensure secure, reliable, and highly available cloud services.

Key Responsibilities:

  • Provide technical support for cloud platforms and services.
  • Troubleshoot infrastructure, networking, storage, and application issues.
  • Monitor cloud environments to ensure system availability and performance.
  • Investigate and resolve customer support tickets within service level agreements (SLAs).
  • Assist with cloud deployments, migrations, and system configurations.
  • Collaborate with engineering and DevOps teams to resolve complex technical issues.
  • Perform root cause analysis and recommend preventive solutions.
  • Create and maintain technical documentation and knowledge base articles.
  • Support cloud security, backup, disaster recovery, and compliance initiatives.
  • Automate routine operational tasks using scripts and cloud management tools.
  • Assist customers with best practices for cloud usage and optimization.
  • Stay current with emerging cloud technologies and platform updates.

Pay: From $8,000.00 per month

Benefits:

  • Childcare assistance
  • Company car
  • Dental insurance
  • Health insurance
  • Life insurance
  • Parental leave
  • Professional development assistance
  • Profit sharing
  • Relocation assistance
  • Vision insurance

Work Location: In person

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