Storage Backup Support jobs

About Atos Group

Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The Data Protection / is responsible for defining, delivering, and governing enterprise storage and backup services for our clients. The role provides strategic ownership, client engagement, and outcome accountability for the Storage & Backup tower while working in close partnership with offshore Tower Managers, who manage day‑to‑day operations and team management.

Main responsibilities

• Product Leadership
• • Own the end‑to‑end product vision, roadmap, and lifecycle for Storage & Data Protection / Backup services.
  • Define standards, architecture, performance, and service models aligned to customer requirements.
  • Defines SLOs (Service Level Objectives) and use monitoring tools to track capacity and performance trends.
  • Own the service catalog, including service tiers (e.g., Gold/Silver/Bronze) and standardizing request patterns for internal or external customers.
  • Establish data protection standards, including encryption, immutability, and alignment with corporate RTO/RPO (Recovery Time Objective/Point Objective) targets.
  • Establish and monitor KPI’s to measure service performance including Backup Success Rate, Restore Success Rate, RPO/RTO adherence, Storage Capacity Growth
  • Maintain a regular testing process to ensure ongoing compliance with KPI’s
  • Drive innovation across hybrid cloud, automation, resilience, and optimisation.
  • Remain accountable for overall tower outcomes and service performance and maturity.
  • Oversee vendor evaluations to optimize the total cost of ownership (TCO) for storage assets.
• Client Engagement
• • Act as the primary onshore interface to our clients for Storage & Backup.
  • Translate business and regulatory requirements into product and service outcomes.
  • Provide regular reporting, insights, and forward‑looking recommendations.
  • Ensure services meet agreed contractual commitments and KPIs.
• Coordination with Offshore Teams
• • Partner closely with offshore Tower leaders to deliver Storage & Backup services.
  • Establish and monitor offshore support Tower team performance metrics and SLA’s
  • • Initial Response Time: How quickly the team acknowledges a new ticket. Set and measure target for high-priority storage issues.
    • Mean Time to Resolution (MTTR): The average time taken to fully resolve an incident from the moment it is reported.
    • First Contact Resolution (FCR): The percentage of issues resolved during the first interaction, which reduces "ping-ponging" between time zones.
    • SLA Compliance Rate: The overall percentage of tasks or incidents resolved within the contractually agreed-upon timeframes.
  • Provide direction, priorities, and accountability on what needs to be delivered.
  • Ensure offshore execution aligns with agreed product strategy, standards, and KPIs.
  • Maintain clear role boundaries, avoiding duplication of operational responsibilities.
• Operational Governance & Assurance
• • Act as escalation point for incidents, risks, tasks, and minor works.
  • Review service performance and lead continuous improvement initiatives.
  • Ensure compliance with all regulations, security frameworks and governance.
  • Act as escalation point for incidents, tasks, and minor works related to storage and backup.
  • Manage vendor relationships.
• Leadership & Collaboration
• • Mentor engineers and foster a culture of accountability and innovation.
  • Work closely with SDMs, Ops Heads, and other technology towers to deliver integrated solutions.
  • Ensure clear role boundaries with Tower Managers to avoid duplication of responsibilities.

Desired knowledge

• Bachelor’s degree in IT, Computer Science, or a related discipline.
• 7+ years’ experience in enterprise storage, data protection and backup
• Proven experience operating in complex, multi‑vendor, regulated environments.
• Demonstrated success working with offshore delivery models without direct reporting lines.
• Industry or vendor-specific credentials from NetApp, Dell, or AWS
• Strong client‑facing and executive stakeholder engagement experience

Desired skills

• Expertise in SAN/NAS architectures (e.g., NetApp, Dell/EMC – PowerStore, PowerProtect, PowerEdge, PowerScale) and fabric management.
• Deep knowledge of backup software and recovery strategies like the 3-2-1 rule.
• Backup, recovery, and resilience: snapshotting, replication, DR.
• Familiarity with cloud storage (AWS S3, Azure Disk), Kubernetes persistent storage, and Infrastructure as Code (IaC) like Terraform.
• Automation, orchestration, and monitoring tools.
• Understanding of compliance environments (ISO standards, privacy and data protection).
• Strong ownership mindset with clear accountability for outcomes.
• Confident working across cultures and geographies.
• Able to influence without authority and manage ambiguity.

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