Storage Backup Support jobs

About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

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Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description: Are you passionate about leading transformative technology strategies? We’re looking for a Infrastructure Consultant – Backup to join our team

Location: Sydney, Australia

Salary: AUD 108,571 – 119,893 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

• Lead 24x7 backup and restore operations covering Networker, RMAN and related enterprise backup platforms.
• Own backup policy, schedule, retention, job failure analysis, restore testing and audit evidence management.
• Coordinate with Oracle, SQL, storage, server and application teams to ensure recoverability and SLA adherence.
• Manage incident, change, problem and service request activities for backup and recovery services.
• Drive daily backup health reporting, missed backup governance, capacity utilisation and remediation tracking.
• Support critical restore events, P1/P2 incidents, DR exercises and RCA/permanent corrective action processes.
• Lead discussions with business teams/SMEs to understand recovery requirements and implement optimal backup solutions.
• Ensure accurate configuration, asset and knowledge records in ServiceNow/CMDB.
• Prepare shift rosters for L1 team members and ensure smooth 24x7 backup monitoring coverage.
• Train L1/L2/L3 colleagues on backup operations, restore procedures and customer-specific runbooks
• Write solution/estimate inputs for RFPs and transition plans.
• Drive automation for backup failure triage, reporting, self-healing and evidence extraction.

Essential:

• Experience in running operations with ITIL processes / ITIL certification preferred.
• Excellent analytical and troubleshooting skills with strong ownership during P1/P2 incidents.
• Strong verbal and written communication; able to interact with customer, tower leads and offshore teams.
• Ability to identify service improvements, automation opportunities, incident reduction and knowledge reuse.
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to transition needs.

Preferred:

• Mandatory: NetApp, Dell EMC Networker, Oracle RMAN, backup monitoring, restore validation, and backup policy/schedule management.
• Intermediate Level: Linux and Windows Administration.
• Good to Have: Veritas NetBackup, IBM ISP/TSLM/ISPP, Dell EMC/Data Domain, StorageTek, cloud-native backup, ServiceNow ITSM, and automation using Ansible/Jenkins/GitHub.

ADDITIONAL

• Excellent customer-facing skills
• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem-solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”