Student Support Officer Tafe jobs

Posted: 04/09/2026
Closing Date: 14/09/2026

Salary:
$33.55 - $34.88

Job Type:
Permanent - Full Time

Location:
All Locations

Job Category:
Education

Job Description

About the role:
Working closely with the Beginner Courses Delivery team, you will provide high-quality administration and customer support while ensuring student information, records and processes are accurate, up to date and compliant.
This is a varied role where you will have the opportunity to build positive relationships with students, support their learning experience and contribute to the smooth delivery of our courses.

Key responsibilities include:
Respond to student enquiries via phone, email and other communication channels, providing friendly and responsive customer service.
Process student enrolments, withdrawals, deferrals and completions across relevant systems.
Support students with enrolment, progression, assessment and general administrative enquiries.
Identify student support needs and assist with coordinating approved support arrangements.
Conduct student check-ins to encourage engagement, progression and successful completion.
Monitor attendance, student goals and funding requirements.
Maintain accurate student records across our Student Management System (SMS), CRM and Learning Management System (LMS).
Provide administrative support for student fees, invoicing and payment plans.
Coordinate venues, online classes and interpreters as required.
Support the administration of courses, workshops and student events.
Prepare reports, data and documentation as required.
Assist with compliance activities, audits and quality reviews.
Contribute to reviewing and improving processes, procedures and student administration.
Ensure student information is handled in accordance with privacy, confidentiality and organisational requirements.
Provide inclusive, accessible and culturally appropriate support to our students, including Deaf learners.

About you:
In your application, let us know if you have these key skills and experience:

Well-developed customer service, communication and interpersonal skills.
Strong organisational skills and excellent attention to detail.
The ability to manage competing priorities and work in a fast-paced environment.
The ability to work both independently and collaboratively as part of a team.
Strong digital literacy and confidence learning and working across multiple systems.
Competency using Microsoft Office and other digital systems.
A proactive approach and a willingness to contribute ideas and support continuous improvement.
A commitment to providing inclusive and accessible services.

You should also let us know if you have these other great skills:

Experience working in a training or education environment.
Experience using a Student Management System, CRM or Learning Management System.
Experience with systems such as aXcelerate/Luminary and Moodle.
Auslan skills and/or knowledge of the Deaf community, language and culture.

About Us:
Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.

We offer an attractive benefits program including:
Salary packaging, enabling you to make huge savings on tax and maximise your pay
Flexibility regarding working arrangements
Discount membership to gyms and facilities throughout Australia
Free annual flu vaccinations
Free comprehensive online learning portal
Free financial wellness support through our default super fund

The successful applicant will be asked to provide a NDIS Worker Check, a Working with Children Check (WWCC) relevant to their state (if applicable to the role), and proof of working rights in Australia. Deaf Connect is committed to child safety, safeguarding, and inclusion, and is proud to be an equal opportunity employer.