Student Support Officer jobs

• Hourly Rate $37 per hour, casual engagement with work offered on an ad hoc, as-needed basis

• Work in a modern office building in Melbourne’s CBD on Franklin Street, within walking distance of the Queen Victoria Market and close to public transport

• Our values: Passion | Impact | Inclusion | Integrity | Courage | Imagination

About RMIT University Pathways (RMIT UP)

RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally.

Our mission is to offer transformative learning experiences and pathways that open global opportunities, guided by RMIT’s values of inclusion, imagination, integrity, courage, passion, and impact. We place student and customer experience at the forefront of everything we do.

Our key programs include Foundation Studies, English Language Pathways (ELP), language testing, and Informit, a leading research database focused on Australasian content.

About the role

As a Casual Student Services Assistant, you’ll be an important first point of contact for students, staff and visitors at RMIT University Pathways (RMIT UP). You’ll provide friendly, professional and responsive customer service across our front-of-house operations.

You’ll respond to student enquiries in person, by phone, email and through our Student Management Platform, providing accurate information and connecting students with the right services and support when needed. You’ll also assist students with routine forms, appointments and navigating relevant systems and resources.

When things are quieter at reception, you’ll support the Student Services team with routine administration, data entry and maintaining accurate student records. You’ll work closely with colleagues across Student Services to help create a welcoming, inclusive and positive experience for our students.

This is a casual opportunity that would suit someone who enjoys working with people, is organised and reliable, and can adapt to the changing needs of a busy student-facing environment.

About You

You’re a friendly, approachable and service-focused person who enjoys helping others and creating positive experiences. You’ll be confident communicating with people from diverse cultural, linguistic and educational backgrounds and know when an enquiry can be handled directly and when it needs to be referred or escalated.

You’ll bring:

• Strong verbal and written communication skills and a professional, welcoming manner.

• A genuine commitment to providing high-quality customer service.

• Good organisation, attention to detail and the ability to manage routine tasks accurately.

• The ability to learn new systems, processes and procedures with training and support.

• Basic computer skills, including Microsoft Office, email and online systems.

• The ability to work collaboratively and contribute positively to a team environment.

• An understanding of the importance of privacy, confidentiality and professional boundaries.

• Reliability, punctuality and flexibility to support changing student and front-of-house needs.

• A current Working with Children Check, or the ability to obtain one before commencing.

Previous experience in customer service, reception, hospitality, retail or another people-facing environment would be highly regarded. Experience working or studying in an education or multicultural environment would also be an advantage.

What we offer you

We value our people and are committed to providing a supportive, inclusive, and rewarding work environment. As part of our team, you’ll enjoy:

• Exclusive employee discounts at leading retailers.

• Access to professional development training via LinkedIn Learning.

A positive workplace culture with a staff reward program, and an Employee Assistance Program (EAP)

To Apply

• Please submit your CV and a cover letter addressing your suitability for this position by clicking on the ‘Apply’ link. Cover letters should be addressed to HR.

• Email HR: applications.rmit.up@rmit.edu.au (Please note: Applications will NOT be accepted via this email. To apply, submit your application via our website’s careers page www.rmit.edu.au/up.)

• Please note that we review and interview applications on a rolling basis, so we encourage you to apply as soon as possible rather than waiting until the closing date.

• For more details, refer to the Position Description: http://www.rmit.edu.au/content/dam/rmit/au/en/careers/position-descriptions/pd-casual-student-services-assistant-2026.pdf

Pre-employment Checks: Appointment is subject to a successful Working with Children Check and National Police Check.