Student Support Officer jobs

Overview:

• Full-time, Continuing position
• Salary Professional Level 5 + 17% Superannuation and Flexible Working Arrangements
• Based at the Melbourne CBD campus, and hybrid ways of working

About You
You’re a confident and engaging communicator who knows how to turn a conversation into an opportunity. With a background in sales, recruitment or a similar target-driven environment, you’ll be well equipped to connect with prospective students, understand their goals and confidently promote the benefits of studying at RMIT.

Comfortable working across phone, email, live chat, social media and face-to-face channels, you’ll bring a proactive, customer-focused approach and enjoy working towards student recruitment and sales targets. You’ll be skilled at asking the right questions, tailoring your approach to individual needs and guiding prospective students from initial enquiry through to their next step.

You’ll thrive in a fast-paced environment where attention to detail is just as important as building rapport. Strong CRM skills, accurate record keeping and the ability to quickly develop detailed knowledge of RMIT’s programs and offerings will set you up for success.

Please note that flexibility to work on one or two weekends per year may be required.

To be successful in this position, you will have as a minimum:

• Proven experience in an acquisition/sales/recruitment environment.
• Demonstrated experience in being a pro-active team member whilst successfully responding to client needs measured through lead generation, conversion to application, and positive customer feedback.
• High level communication and comprehension skills and an ability to interact with clients from a diverse range of backgrounds.
• Demonstrated ability to manage difficult client expectations with successful outcomes.
• Experience with CRM for capturing lead and case data based on conversation with prospective students.
• Ability to use multiple systems simultaneously and work well under pressure whilst meeting KPI’s.
• Ability to interpret complex information and effectively and efficiently converse with individuals at all levels.
• Comfortability working in a call centre environment and adhering to a roster.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Experience Group
The Experience function’s vision is to bring RMIT’s 2025 strategy to life by putting the student and all of RMIT’s audiences at the heart of everything that we do. The function is responsible for Global Marketing and our Brand, Digital and CX, Student Recruitment and Admissions, Market Intelligence and Propositions (product and pricing strategy), Alumni and Engagement. The 300+ Experience team who are based across Australia, Vietnam, India and several other hubs, strive to deliver amazing experiences for all our audiences through contemporary ways of working.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Emily Worcester, Senior Manager, Sales and Service via email emily.worcester@rmit.edu.au .

Position Description: Prospective Student Officer

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.

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Applications Close:

14 Oct 2026 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.