Student Support Officer jobs in New South Wales

Student Support Officer (Intern)

Location: Parramatta, NSW 2150
Employment Type: Internship
Organisation: Legend Institute

About Legend Institute

Legend Institute is a nationally recognised Registered Training Organisation (RTO) dedicated to delivering high-quality vocational education and training to domestic and international students. We are committed to providing strong student support services that enhance student success and overall experience.

About the Role

We are offering an internship opportunity for a motivated and enthusiastic Student Support Officer Intern. This role is designed for individuals seeking practical industry experience in student services within the education sector.

This internship is structured as a learning and development opportunity, providing exposure to real workplace tasks under supervision.

Key Responsibilities

• Provide frontline support to students (in-person, phone, and email)
• Assist with student enquiries, enrolments, and course information
• Support orientation sessions and student onboarding processes
• Maintain and update student records in internal systems
• Assist in monitoring attendance and student progress
• Help organise student engagement activities and events
• Provide administrative support to academic and compliance teams
• Escalate student concerns or welfare matters to senior staff

What We’re Looking For

• Currently studying or recently completed a qualification in Business, Education, Administration, or related field
• Strong communication and interpersonal skills
• Friendly, professional, and student-focused attitude
• Good organisational and time management skills
• Basic computer skills (Microsoft Office, email systems, CRM preferred)
• Ability to work collaboratively and take initiative

Internship Details (Important)

• This is an internship intended for learning and skill development purposes only
• The role is not a substitute for a paid employee position
• Interns will work under supervision and receive structured guidance
• Flexible working days and hours can be arranged
• Suitable for students requiring work placement / internship hours

What You’ll Gain

• Hands-on experience in the education and student services sector
• Exposure to RTO operations and compliance environment
• Development of communication, administration, and professional skills
• Mentorship from experienced education professionals
• Potential pathway to a paid role based on performance and business needs

How to Apply

Email your CV and a short cover letter to: career@legendinstitute.edu.au

Only shortlisted candidates will be contacted.

Job Details

• Job Type: Internship
• Work Location: In person (Parramatta, NSW)

Work Location: In person