Student Support Officer jobs in New South Wales
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- Institute of Health and Management Pty Ltd.Parramatta NSW 2150
- Maintain accurate records of support requests, incidents, and student interactions through helpdesk and student support systems.
- Lead College Pty LtdParramatta NSW
- Coordinate and support student service streams including orientation, student welfare, counselling, student events, and support services.
- Department of EducationSydney NSW
- Salary packaging
- Opportunities for advancement
- Providing administrative support, including diary, mailbox and records management.
- The Administrative Support Officer provides comprehensive administrative and…
- Austra CollegeGranville NSW
- Maintain accurate student records in our student management system.
- Calm, approachable personality with a genuine passion for student support.
- Southern Cross School of BusinessBankstown NSW 2200
- Opportunities for advancement
- Ability to provide wellbeing support to overseas students.
- Monitor and report student progress;
- Maintain data integrity within the student management system;
- The Salvation ArmySydney NSW
- Parental leave
- Annual leave
- Salary packaging
- On-site parking
- You will support students across the full lifecycle, assist with administrative processes, and help ensure the smooth operation of our campus, events and…
- School Administrative and SupportIllawarra NSW
- They have a pivotal role in working collaboratively with external agencies and creating referral pathways for students and families to child and family support…
- Australian Catholic UniversityNorth Sydney NSW
- Salary packaging
- Provide high-quality project, governance and executive support to the Chief of Staff.
- You'll support the effective operation of the OVCP portfolio through the…
- University of WollongongWollongong NSW 2522
- The team works collaboratively with researchers, professional staff, students, industry partners, and external stakeholders to support world-class research and…
- Legend InstituteParramatta NSW
- Provide frontline support to students (in-person, phone, and email).
- Support orientation sessions and student onboarding processes.
- Legend InstituteParramatta NSW
- Provide frontline support to students (in-person, phone, and email).
- Support orientation sessions and student onboarding processes.
- School Administrative and SupportNew South Wales
- They have a pivotal role in working collaboratively with external agencies and creating referral pathways for students and families to child and family support…
- University of WollongongWollongong NSW 2522
- Manage enquiries efficiently, providing accurate information and connecting students with specialist support when required.
- Charles Sturt UniversityBathurst NSW 2795
- Work type: Fixed Term - Full Time.
- Full Time, Fixed Term (up to 1 December 2026).
- Level 4 - $73,230 to $79,494 pa (plus 17% superannuation).
- School Administrative and SupportSydney NSW
- In addition School Learning Support Officers may provide specific support for students in the following streams or settings: pre-school, vision support, hearing…
- University of SydneyCamperdown NSW
- Parental leave
- Salary packaging
- Provide expert technical support and training to staff and students on assistive technologies.
- The role installs, configures, and supports software on clients'…
Job Post Details
ICT Student Support Officer - job post
1 Wentworth Street, Parramatta NSW 2150
$80,000 - $95,000 a year - Full-time
Job details
Pay
- $80,000 - $95,000 a year
Job type
- Full-time
Location
1 Wentworth Street, Parramatta NSW 2150
Full job description
The ICT Student Support Officer provides front-line, day-to-day support to IHM students throughout the student lifecycle from pre-arrival and orientation through to graduation and additionally provides first-level ICT support to students and staff. The role is the first point of contact for students seeking academic, personal, wellbeing, financial, accommodation, disability/reasonable adjustment and general administrative support, and also for service-desk requests covering software, hardware, account access, application use and digital learning platform issues.
- Provide first-level ICT support to students and responding to service desk requests and resolving software, hardware, system access, and application-related issues.
- Troubleshoot and support Student Management Systems (SMS), Learning Management Systems (LMS), Microsoft 365, CRM platforms, and other institutional software applications.
- Install, configure, maintain, and support software applications, user accounts and other ICT equipment.
- Assist students with access to digital learning platforms, online systems, and institutional ICT services.
- Monitor and maintain ICT systems and compliance with organisational procedures
- Record, track, and resolve ICT incidents through helpdesk systems and escalate complex technical issues where required
- Provide technical guidance to students and staff on the effective use of ICT applications and digital platforms.
- Generate system reports and assist with troubleshooting issues relating to student information systems and digital services.
- Coordinate student orientation, onboarding, campus tours, system demonstrations, and digital learning support activities.
- Maintain accurate records of support requests, incidents, and student interactions through helpdesk and student support systems.
Pay: $80,000.00 – $95,000.00 per year
Work Location: In person
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