Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team !

With the vision to be Australia’s most sustainable region - Connected. Liveable. Thriving , our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

The Regulatory Response Services Branch plays an important role in ensuring the safety, amenity and wellbeing of the Sunshine Coast community. The branch is responsible for supporting regulatory enforcement activities, compliance functions and customer interactions that contribute to a safe, liveable and sustainable region. Working in this team provides the opportunity to be part of a dynamic environment that directly supports community outcomes and service excellence.

As a Response Services Administration Officer, you will provide high-quality administrative, customer service and operational support across a range of regulatory functions. This role is central to the efficient delivery of infringement management, records administration, stakeholder enquiries and compliance-related activities. If you enjoy variety, thrive in a fast-paced environment and take pride in delivering accurate and professional support, this is an excellent opportunity to make a meaningful contribution to Council and the community.

Key Responsibilities

• Provide administration, data processing and workload management support for regulatory enforcement activities.
• Deliver professional customer service through front desk, phone and administrative support functions.
• Assist with infringement processing, notices, correspondence reviews and SPER registrations.
• Maintain regulatory registers and support compliance reviews, projects and continuous improvement initiatives.

About you

Customer-Focused Professional
You have proven experience providing exceptional customer service and can confidently communicate with a wide range of stakeholders through face-to-face, phone and written channels.

Organised and Detail-Oriented
You take pride in accuracy, can manage multiple priorities and consistently follow tasks through to completion while maintaining high standards of quality.

Collaborative Team Player
You enjoy working as part of a supportive team, contribute positively to team goals and bring a proactive, can-do attitude to everything you do.

Technology Savvy
You have strong computer and data entry skills, are comfortable using Microsoft Office applications and can quickly learn new systems and processes. Relevant qualifications in business administration, local government or equivalent experience will be highly regarded.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse , healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing : Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.
• Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile . Keep the key responsibilities in mind when addressing this criteria
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030 .

For specific enquiries contact Nef Pearce during business hours on 0408 055 260.

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.