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Support Engineer Level 3 jobs

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    • Own and resolve escalated Level 2 support issues.
    • Minimum 3 years’ experience in a Level 2 Support Engineer, Senior Service Desk, or similar role.
    • View all Office Information Australia (OIA) jobs - Perth jobs - Support Engineer jobs in Perth WA
    • Salary Search: Level 2 Support Engineer - Projects Focused salaries in Perth WA
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Job Post Details

Level 2 Support Engineer - Projects Focused - job post

Office Information Australia (OIA)
Perth WA
You must create an Indeed account before continuing to the company website to apply

Location

Perth WA

Full job description

We are seeking an experienced Level 2 Support Engineer with a strong technical background and proven experience delivering IT projects.


We are seeking an experienced Level 2 Support Engineer with a strong technical background and proven experience delivering IT projects. This is a hands‑on, project‑focused role suited to someone who enjoys working across modern Microsoft environments, improving client systems, and owning technical outcomes.


This role is ideal for a high‑performing engineer who is confident troubleshooting complex issues, delivering projects end‑to‑end, and communicating professionally with clients.


What you’ll be doing


  • Deliver IT projects across Microsoft 365, Windows Server, security, identity, and client environments

  • Plan and execute Microsoft 365 deployments and migrations

  • Deploy, upgrade, and remediate Windows Server environments

  • Implement and maintain security solutions including MFA, EDR/AV, and backup platforms

  • Manage and improve client environments including Active Directory, Azure AD, Microsoft 365, and Intune

  • Own and resolve escalated Level 2 support issues

  • Troubleshoot complex problems across endpoints, servers, cloud services, and networks

  • Communicate clearly and professionally with clients during projects and escalations

  • Maintain clear and accurate technical documentation

What we’re looking for

Essential experience and skills:


  • Minimum 3 years’ experience in a Level 2 Support Engineer, Senior Service Desk, or similar role

  • Strong ability to independently troubleshoot and resolve complex technical issues

  • Hands‑on experience with:

    • Windows 10 and Windows 11

    • Microsoft 365 administration

    • Active Directory and Azure AD

  • Demonstrated experience delivering IT projects in addition to support work

  • Solid working knowledge of:

    • Windows Server deployment, upgrades, and management

    • Backup and disaster recovery solutions (including restores and troubleshooting)

    • Networking fundamentals (firewalls, NAT, VLANs, Wi‑Fi)

    • Security technologies such as MFA, antivirus/EDR, and UTM solutions

    • Device and application deployment using Microsoft Intune or similar tools

  • Strong written and verbal communication skills

  • Well organised, reliable, and able to manage multiple priorities across projects and escalations

Highly regarded:


  • Experience with Hyper‑V and/or VMware

  • Exposure to Azure and/or AWS environments

  • Scripting experience (PowerShell, Bash, or Python)

  • Microsoft certifications such as AZ‑104, MD‑100, MD‑101, or MS‑500

What we offer


  • A project‑focused role with meaningful technical work

  • Exposure to modern Microsoft, cloud, and security technologies

  • A supportive team environment with opportunities for technical growth

  • A client‑facing role where professionalism and quality work are genuinely valued

Eligibility

Applicants must:


  • Be currently living in Perth, Western Australia

  • Hold Australian Citizenship or Permanent Residency

  • Be available to attend interviews in person or via video at short notice

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