Support Enrolment Officer jobs

• Part-time (0.6 FTE) Maximum Term position to 31 May 2027, based at our Little Collins Street office
• Annual salary is $62,501 + 12% super
• Other benefits include:
• • Regular performance feedback and performance review process
  • Supportive environment and caring work culture with work/life balance
  • Cultural Diversity
  • Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
  • Flare Employee Discounts Program
  • 17.5% Annual Leave Loading
  • Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.

• AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.

About the role:

If successful, you will provide administrative and language support to the Enrolment and Engagement team, contributing to the efficient coordination of client enrolment and engagement processes.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• Proficiency in required community language, spoken and written; AND EITHER Minimum of 6 months’ experience working with online STRATA enrolment processes; and Minimum of Certificate III in Business Administration or similar field; OR At least 3 years’ experience in an administration or customer service role
• High level cross-cultural communication skills with the ability to support people with limited English skills to navigate and complete complex enrolment and administrative processes
• Proven ability to deliver outstanding customer service and support, including the ability to communicate effectively with a range of people (e.g CALD communities and challenging clients)
• Strong understanding of relevant enrolment processes and compliance requirements
• Strong interpersonal skills, including the ability to handle conflict effectively if it arises
• Ability to think on your feet and operate effectively under pressure
• Strong knowledge of STRATA and how it captures and stores information
• Attention to detail, with ability to maintain accuracy under pressure
• Demonstrated ability to take initiative, problem solve and take the extra mile to engage customers
• Ability to work both independently and collaboratively as part of a team in a busy environment
• The successful candidate may be required to work at AMES Education sites in the Southeast or Northwest regions when required

Applications for this position will be accepted up to 6 PM on Friday 12 June 2026, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

For more information about our commitment to Diversity and Inclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.