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Job Post Details

Customer Service / Front of House Team Member | Japanese Restaurant | Casual / Part-Time - job post

Tomo Tomo Sydney
263-265 Castlereagh Street, Sydney NSW 2000
$24.95 - $31.00 an hour - Part-time, Casual

Job details

Pay

  • $24.95 - $31.00 an hour

Job type

  • Part-time
  • Casual

Shift and schedule

  • Monday to Friday
  • Shift work

Location

263-265 Castlereagh Street, Sydney NSW 2000

Benefits

Pulled from the full job description

  • Paid training
  • Free food
  • Employee discount

Full job description

Customer Service / Front of House Team Member (Casual / Part-Time)

Sydney CBD
Shop 2, 265 Castlereagh Street, Sydney NSW 2000
Just a 1-minute walk from Museum Station

About Us

Tomo Tomo is a growing Japanese eatery with locations in Canberra and Sydney, serving fresh sushi rolls, udon, rice bowls, soba salads and other Japanese favourites.

At Tomo Tomo, we're passionate about fresh Japanese food, genuine hospitality, and creating an experience that keeps our customers coming back. We believe every customer should feel welcomed the moment they walk through our doors. If you naturally greet people with a big smile and enjoy making someone's day a little better, we'd love to meet you.

Position

Customer Service / Front of House Team Member (Casual / Part-Time)

We're looking for friendly, energetic and reliable team members who enjoy working with people and thrive in a fast-paced hospitality environment.

Your Responsibilities

  • Welcome every customer with a genuine smile and make them feel at home
  • Take orders and answer menu questions confidently
  • Serve customers efficiently from the counter
  • Prepare drinks and assist with food service
  • Deliver fast, friendly and accurate service during busy periods
  • Work efficiently while maintaining excellent attention to detail
  • Keep the dining area clean, organised and inviting
  • Work closely with the kitchen and teammates to keep service running smoothly
  • Maintain outstanding customer service standards throughout every shift

What We're Looking For

  • Previous hospitality, café, restaurant or customer service experience is highly preferred
  • Experience working in a busy café, restaurant or takeaway environment will be highly regarded
  • A warm, friendly personality with a big smile that makes every customer feel genuinely welcome
  • Excellent communication skills and confidence interacting with customers
  • The ability to stay calm, organised and efficient in a fast-paced environment
  • Reliable, punctual and takes pride in delivering exceptional customer service
  • A positive attitude, strong work ethic and willingness to learn
  • Enjoys working as part of a supportive team

Availability

  • Casual or Part-Time position
  • Must be available to work Monday to Friday
  • Flexible availability between 8:00am and 6:00pm
  • Approximately 15–30 hours per week, with additional hours available depending on business needs

What We Offer

  • Flexible casual or part-time employment
  • Convenient CBD locations
  • Friendly, supportive and multicultural team
  • Staff meal provided every shift
  • Ongoing training and development
  • Opportunities to grow with a fast-growing local business
  • High-performing casual and part-time team members may be considered for an available full-time position

Why Join Tomo Tomo?

At Tomo Tomo, we believe great hospitality starts with a warm smile.

We're looking for team members who can combine warm hospitality with fast, efficient service. We want every customer to leave with great food, a great experience, and a reason to come back.

Previous hospitality experience is highly valued, but we're equally looking for people with a positive attitude, strong work ethic, and a genuine passion for making customers feel welcome.

We're not just looking for someone to take orders—we're looking for someone who can create a welcoming experience for every customer while thriving in a fast-paced environment.

If you're friendly, experienced, and enjoy being part of a hardworking team, we'd love to hear from you.

Apply Now

Please send your resume to: tomocanberrahr@gmail.com

If you have any questions, please feel free to contact us via the email above.

Job Types: Part-time, Casual

Pay: $24.95 – $31.00 per hour

Expected hours: 15.0 – 30.0 per week

Benefits:

  • Employee discount
  • Free food

Application Question(s):

  • Are you available to work Monday to Friday between 8:00am and 6:00pm on an ongoing basis?
  • Do you have previous hospitality or customer service experience? If yes, please briefly list the company name(s) and your role(s).
  • Are you available to commence work on 6 July 2026 and attend a mandatory paid training session on 3 July 2026?

Work Authorisation:

  • Australia (Required)

Work Location: In person

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