Sydney Train Customer Service jobs in Mascot NSW

Customer Service Attendant - Central Station
Organisation/Entity: NSW Trains
Job category: Call Centre & Customer Service

Job location:
Haymarket, NSW, AU, 2000

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Job reference number: 109707
Employment type: Permanent Part-Time
Salary range: $1413.45-$1413.45
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You’re proud to be the face of our organisation and deliver a great experience to our passengers.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:
Deliver exceptional customer service and provide streamline experiences when assisting passengers with inquiries and helping with luggage on our regional journeys.

Be responsible for a broad range of day-to-day station operations as well as manage the station presentation, cleaning and general maintenance.

Work alongside our train crew and other stakeholders to ensure that all safety standards are met and manage any potential safety risks that may arise and impact staff and passengers.

For more information on this position and business unit, view the role description and the Customer Service Roles Information Pack

Also have a look at A day in a Life of a Customer Service Attendant video with NSW TrainLink: A day in the life of a Customer Service Attendant

The position currently on offer is a permanent part-time role, with a minimum of 40 hours per fortnight, 4 hours a day. Employees will be required to work a rotating roster, with days of work and start and finish times varying according to operational and business requirements.

The full-time rate of pay for this position is $1,413.45 per week, including the Industry Allowance. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition, you will also receive superannuation and annual leave loading benefits.

All Customer Service Attendant positions work off a shift roster where your days, start and finish times. You may also be requested to work additional hours at short notice with the potential for overtime.

A Talent Pool will be created to fill future temporary and permanent vacancies, including both full-time and part-time positions, at Central Station over the next 18 months. Applicants assessed as suitable following the interview process may be placed in the Talent Pool. Should a vacancy arise in their preferred location, you may be contacted and invited to complete the required pre-employment checks.

About you

You have experience working face to face with customers and now want to be the first point of contact when our passengers arrive at your local station assisting with enquiries and luggage.
You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.
You are confident and have the ability to problem solve and make prompt decisions in a fast-paced environment under pressure whilst working alongside a variety of stakeholders in a safety focused operational environment.
You must be available and willing to work rotating shifts including shift work, late nights, early mornings, weekends and public holidays. Extended hours may be necessary at short notice.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits.

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now!

Applications close: 11:59pm, Monday 20th July 2026.

Please note Transport for NSW cannot accept applications or CV's sent directly to the recruiter. You will need to apply directly to the job online.

For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit-based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process.

For more information about this role, please contact DYANNA.HERNANDEZ@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series.

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