Team Leader Application Support jobs

The Position

We're looking for a people-focused, highly organised VA Team Leader to join our growing team at The Doing Co.

We're an outsourcing agency that places Filipino professionals with small to medium businesses overseas, most of them Australian residential builders. Many of our clients are hiring their first VA, so how well that VA settles in shapes how they feel about outsourcing for years.

You'll make sure our VAs feel confident, supported and set up for long-term success. You'll pick up each new VA from their first week, run regular coaching calls, give clear and constructive feedback, and build a team culture where people are proactive, take ownership of their role, and stay long-term.

This role suits someone who loves working with people, leads with both empathy and accountability, and enjoys building the systems that help others do well.

If you’re the VA we’re looking for, then apply now!

The Details

• Job Location: Remote, work from home (Philippines preferred).

• Job Type: Full-time.

• Work Hours: Monday to Friday, overlapping with Australian business hours.

• Salary: Competitive, based on experience.

Benefits

• A full-time remote role with set hours and long-term stability.

• Training support and clear documented protocols.

• Quarterly and annual performance bonuses based on your impact.

• An opportunity to grow with the business in a meaningful role.

Responsibilities

Onboarding & First 90 Days

• Run welcome calls and onboarding sessions for new VAs.

• Tailor each onboarding timeline to the client's industry and the VA's experience.

• Make sure each new VA is confident using the client's tools and workflows.

• Work with our HR & Recruitment Specialist so the move from onboarding into coaching is seamless, with nothing missed or repeated.

• Coordinate with our client-facing team so each VA starts with a clear picture of what the client needs.

• Run individual VA weekly coaching calls to guide early performance.

• Pair new VAs with a peer mentor for their first month.

Coaching & Motivation

• Coach on communication, time management and taking ownership of their work.

• Use client feedback and KPIs to coach for improvement and to celebrate wins.

• Pass feedback between clients and VAs constructively when needed.

• Run short surveys to gather feedback from VAs.

• Plan virtual events that build connection across the team.

Process & Systems

• Monitor time tracking, attendance, end of day reports and task quality so standards stay consistent.

• Track leave and assess how time off may affect performance and client outcomes.

• Keep coaching and onboarding documentation up to date, working with our HR & Recruitment Specialist.

• Log every coaching touchpoint and outcome in our tracker.

• Build repeatable processes for escalations, coaching plans and peer mentoring.

• Use VA and client feedback to keep improving the coaching journey.

• Work closely with our client-facing team so coaching lines up with each client's goals.

Software Skills

• Google Workspace (Docs, Sheets, Drive)

• Zoom or Google Meet for coaching calls and live sessions

• Loom for recording SOPs and training

• Jibble or a similar time tracking tool

• Slack and Asana, or similar communication and project tools

• Working knowledge of AI tools such as Claude or ChatGPT is a strong plus

We want to hear from you if you're…

• At least 3-4 years experience managing or coaching remote team members.

• Previous experience supporting Australian, UK, or US-based businesses, ideally in admin, operations, or better, supporting builders in the residential construction industry.

• A clear understanding of the challenges VAs face when supporting international clients.

• Strong leadership skills with confidence giving clear, kind, and constructive feedback.

• Strong organisation skills, and a habit of building repeatable systems.

• Excellent written and spoken English.

• Confidence using project management and admin tools to track and follow up tasks.

• Excellent communication skills (written and verbal) in English.

• High attention to detail, time management, and organisational skills.

• A proactive approach to work and the ability to manage tasks independently.

You’ll Thrive in This Role If You...

• Enjoys building community and a culture of recognition and growth.

• Holds people accountable while still leading with empathy.

• Notices when someone is struggling before they say so.

• Stays calm and fair when passing on difficult feedback from a client.

• Works independently and keeps on top of many VAs at once.

• Genuinely cares about our VAs, because a good placement changes things for their family.

Call to Action

If you're a natural coach who wants to shape how a growing remote team is supported, we'd love to hear from you! Apply now by completing our application form.