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Tech Support Engineer jobs in Sydney NSW

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    • The team provides technical support, system administration, user access management and operational support to ensure staff can effectively access and use data…
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    • Participate in on call support roster and be available to work outside business hours, as required.
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    • Reports to the Escalation Team Manager, the Software Support Engineer will serve as an integral part of the Support Team tasked with the important role of…
    • Experience using remote support tools and ticketing systems such as Jira.
    • Maintain accurate documentation and ticket records through Jira and other support…
    • Learn from experienced engineers, consultants and technology specialists.
    • Enterprise, managed services or VIP support experience is advantageous.
    • Mentor junior engineers and technicians during deployment phases.
    • Validate completed deployments against acceptance criteria before handing over to steady-state…
    • Provide technical support and consultation to customers.
    • Visit customer sites for hands-on support.
    • Share documentation, software updates, and instructions.
    • Mentoring programs – receive support and coaching to progress your career.
    • To support your personal and professional life, we offer a range of perks and…
    • Work within a team to support broad and varied systems from leading vendors.
    • Providing day-to-day ICT support across end-user computing, connectivity, and core…
    • We’re seeking motivated and technically curious technical graduates to support a combination of infrastructure operations, customer support, and platform…
    • Exposure to MacOS environments and device support.
    • Experience providing face-to-face, phone and remote technical support.
    • Employee Assistance Program to support mental wellness.
    • The business is seeking to employ an Engineer to evaluate, develop and support a diverse portfolio of…
    • Provide L1 support for service delivery teams and resolve technical issues.
    • Also includes end user support and liaising with 3rd party vendors as needed.
    • 1-2 years of technical support experience.
    • Excitement for a support environment that is constantly experimenting with workflows and automation to drive…
    • Test applications and produce technical documentation to support ongoing development and maintenance.
    • SS&C GIDS provides information processing and computer…

Job Post Details

Technical Support Officer - job post

Department of Customer Service
3.9 out of 5 stars
Sydney NSW•Hybrid work
$99,938 - $113,579 a year - Full-time
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Job details

Pay

  • $99,938 - $113,579 a year

Job type

  • Full-time

Location

Sydney NSW•Hybrid work

Full job description

Department of Customer Service

Reference number
req51988
Occupation
Help Desk/Support Services
Work type
Full-Time
Location
Sydney City
Salary Information
$99,938-$110,271 per annum + Super
Closing date
28 August 2026 at 10:00am


Technical Support Officer
  • Join SafeWork NSW and help empower data-driven decision making across the organisation.
  • Clerk 5/6 with a salary range of $102,936 to $113,579 plus super
  • Ongoing full-time opportunity based in Parramatta, Sydney or Gosford with hybrid and flexible working options available
About us
SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with work health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.
The Technical Support Officer joins a collaborative team responsible for supporting the organisation's reporting, analytics and information systems. The team provides technical support, system administration, user access management and operational support to ensure staff can effectively access and use data and reporting tools. Working alongside ICT teams, data specialists and vendors, the team plays a key role in maintaining reliable and secure business intelligence services.
About the role:
As a Technical Support Officer, you will provide frontline and second-level support for users experiencing issues with data systems, reporting platforms and associated applications. You will diagnose, troubleshoot and resolve technical incidents and service requests, manage user accounts and access permissions, coordinate system onboarding and equipment set-up, and maintain support documentation and knowledge resources. You will monitor, escalate and track issues to resolution, working closely with ICT teams, system administrators, data specialists and vendors to ensure reliable, secure and efficient service delivery. The role also supports users through guidance, training and advice to maximise the effective use of reporting and information systems.
Key Responsibilities:
  • Provide timely support and resolution of user enquiries relating to Qlik, Power BI and other data products.
  • Manage user access and permissions while ensuring compliance with privacy, security and data governance requirements.
  • Coordinate ICT and BI platform set-ups, monitor system performance and assist in maintaining service continuity.
  • Develop and maintain user guides, knowledge articles and support documentation.
  • Deliver training and guidance to users to improve capability and confidence in BI tools.
  • Identify opportunities to enhance support services through automation, knowledge management and process improvements.
  • Collaborate with internal and external stakeholders to escalate and resolve technical issues effectively.
To learn more about the role, please
About You:
To be successful in this role, you will bring:
  • Experience providing technical support in a customer-focused environment.
  • Knowledge of business intelligence and reporting platforms such as Power BI, Qlik or similar technologies.
  • Strong problem-solving and troubleshooting skills with the ability to analyse issues and identify practical solutions.
  • Excellent communication skills and the ability to explain technical concepts in a clear, user-friendly manner.
  • Experience managing competing priorities and delivering quality outcomes within agreed service levels.
  • A commitment to continuous improvement and enhancing user experience through innovative solutions.
How to apply:
Click ‘Apply Online’ to access our application portal and submit your application. Your application should include your resume outlining your capabilities and experience relevant to the role and a cover letter that outlines how you have analysed a business process, system issue or service delivery change and used stakeholder input, data or evidence to recommend a practical improvement.
Application closing date: Friday 28 August 2026 (9:59am)
For enquiries relating to the role and recruitment, please contact Sharlene Fouzder at sharlene.fouzder@safework.nsw.gov.au
Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Sharlene Fouzder at sharlene.fouzder@safework.nsw.gov.au
For more information, please visit
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Information on adjustments available for the recruitment process
A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.
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