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Tech Support Engineer jobs in Sydney NSW

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    • Responding to helpdesk tickets and support requests.
    • Fixing hardware, software, and network issues.
    • Setting up computers, laptops, and user accounts.
    • Perform some Smart Hands support for networking hardware.
    • Troubleshoot within Windows / iOS / Android OS support, software installations, and security updates.
    • 2+ years of hands-on IT support or helpdesk experience.
    • Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow) and remote support tools.
    • Provide hands-on support for user technology, AV systems, conference rooms, and printers.
    • Identify patterns in support requests, surface recurring issues to the…
    • Previous experience in an IT support or service desk role.
    • Monitor and respond to support requests in a timely manner.
    • The Successful Candidate Will Have*.
    • Valid driver licence and experience providing on‑site support.
    • 1–2 years’ experience in an IT support role.
    • End‑user computing support: Windows OS, Microsoft…
    • Prior experience and breadth of knowledge needed to support customers.
    • Independent; should be able to independently work on problems; should be able to complete…
    • Receive holistic wellbeing support through our global Employee Assistance Program.
    • Work within agreed APAC shift patterns to ensure regional coverage across…
    • We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations.
    • Collaboration: Work closely with internal teams to escalate complex issues, share insights, and continuously improve the support experience.
    • Provide L2/L3 support for customers, participate in escalations, and occasionally support customer-facing troubleshooting sessions.
    • Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software…
    • Strong customer service mindset, with an ability to support user-facing applications and communicate clearly with stakeholders.
    • 1 wellbeing leave day per year.
    • Technical experience with desktop support.
    • A full-time Level 1 IT support and helpdesk engineer is required and will include the following day-to-day activities…
    • Provide support to various projects in TCA.
    • Multiple roles are available with experience ranging from recent graduate to experienced mechanical/ electrical…

Job Post Details

IT Support Specialist - job post

Datacom Australia
2.7 out of 5 stars
Sydney NSW
From $8,000 a month - Full-time

Job details

Pay

  • From $8,000 a month

Job type

  • Full-time

Location

Sydney NSW

Benefits

Pulled from the full job description

  • Childcare assistance
  • Professional development assistance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Relocation assistance

Full job description

Datacom Australia is an IT services company providing cloud, software, and cybersecurity solutions.

Job Description

An IT Support Specialist helps businesses and employees solve computer and technology problems. Their work usually includes:

  • Fixing hardware, software, and network issues
  • Setting up computers, laptops, and user accounts
  • Helping users with passwords, email, and Microsoft 365
  • Troubleshooting internet and system problems
  • Responding to helpdesk tickets and support requests
  • Monitoring IT systems and cybersecurity tools
  • Supporting cloud services and business applications
  • Assisting with system updates and maintenance

Pay: From $8,000.00 per month

Benefits:

  • Childcare assistance
  • Company car
  • Dental insurance
  • Health insurance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Professional development assistance
  • Relocation assistance
  • Vision insurance

Work Location: In person

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