Technical Helpdesk jobs
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- Beyond the BoxEssendon VIC
- High level of English communication skills; both written and oral, including the ability to document and communicate with customers using a helpdesk ticketing…
- View all Beyond the Box jobs - Essendon jobs - IT Support jobs in Essendon VIC
- Salary Search: IT Support Technician - Support Helpdesk salaries
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- TechBrainPerth WA
- The ability to assist non-technical people understand technical aspects.
- Client focused, creating strong relationships.
- Knowledge of Windows 10 and Office 365.
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- Suzuki Samanabad Auto CorporateMelbourne VIC
- Travel reimbursement
- Annual leave
- Life insurance
- Salary packaging
- Company car
- Escalate complex technical issues to senior IT personnel when required.
- Provide first-level technical support for hardware, software, network, and system-…
- Troppus IT & ManagementKewdale WA 6105
- Troubleshooting and diagnosing technical issues over the phone.
- We are looking for a ‘switched on’ Level 1 Helpdesk Engineer with proven experience supporting…
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- Techseri CareersPerth WA
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Previous experience in an IT Helpdesk or technical support role preferred.
- Gain hands-on experience in technical support and systems management.
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IT Help Desk Technician
Often replies in 3 daysConsMinPerth WA- Salary packaging
- Birthday leave
- Log, manage and resolve helpdesk requests in a timely manner.
- Working closely with site personnel and the wider IT team, you will troubleshoot technical issues,…
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- DatadogSydney NSW 2000
- Employee stock purchase plan
- Reproduce technical issues and dive into Datadog's 600+ integrations.
- Engage with customers via multiple channels (ticketing system, live chat, and…
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- DatadogSydney NSW 2000
- Employee stock purchase plan
- Reproduce technical issues and dive into Datadog's 600+ integrations.
- Engage with customers via multiple channels (ticketing system, live chat, and…
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- cubesysSydney NSW
- Provide Level 1 technical support to Interactive Managed Services customers across Australia, providing first call resolution or fulfillment where possible to…
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- Consolidated Minerals Australia (ConsMin)Australia
- Salary packaging
- Birthday leave
- Log, manage and resolve helpdesk requests in a timely manner.
- Working closely with site personnel and the wider IT team, you will troubleshoot technical issues,…
View similar jobs with this employerStratcoCanning Vale WA 6155- Employee assistance program
- Manage and resolve helpdesk requests in a timely and effective manner.
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- Southern Cross Integrated IT Services CorpSydney NSW 2000
- 2+ years of professional IT helpdesk or service desk technical experience.
- Troubleshoot complex tier-2 hardware, software, and local network issues for…
- Kennards HireSeven Hills NSW
- On-the-job training
- Parental leave
- Employee discount
- Insurance services
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- Some Level 2 technical support experience or exposure highly desirable.
- Provide technical support to over 200 branches and 1800 users across Australia & NZ, and…
- O'ConnorsHorsham VIC
- Employee discount
- Liaise with global teams to gather and share up-to-date technical information.
- This role is central to supporting staff and customers with precision farming and…
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- ISSSydney NSW
- Employee discount
- On-site parking
- The role blends technical expertise, communication skills, and ITIL‑aligned service management practices.
- As an IT Service Desk Analyst you will be responsible…
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- EsmacPerth WA
- Provide guidance and technical training to users when required.
- Diagnose and resolve technical problems in a timely and efficient manner.
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Job Post Details
IT Support Technician - Support Helpdesk - job post
3.93.9 out of 5 stars
Essendon VIC•Remote
You must create an Indeed account before continuing to the company website to apply
Full job description
Beyond the Box is a family owned and operated IT service and support company headquartered in Essendon, Melbourne Victoria. We are on the lookout for an impressive IT Support Technician to join our technology helpdesk and support team.
Our team are responsible for supporting the technology needs for a wide range of users in the education, corporate, government and consumer spaces.
In this role, you will be part of a team supporting schools and corporate users as part of our IT managed services offering. With varied infrastructure and a great user base, this is an opportunity to expand your IT skills in an interesting & fast paced environment.
You will need to have a strong work ethic and be prepared to "go the extra mile" when required. We work hard, but most importantly try to have fun doing it. Our user-first support mentality puts people first and the underlying technology second.
To be successful in your application you will possess the following skills and qualities:
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Ability to troubleshoot problems and work systematically to find a solution
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A friendly and confident personality who can relate well with others
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Solid knowledge and understanding of a typical network infrastructure including wireless, switches, cabling.
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Understanding of core services including Active Directory, Group Policy, DHCP, DNS & Print as well as cloud solutions such as Google Apps
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Experience with Apple, Microsoft, Chrome and client platforms; ideally have implemented varying platforms supporting both the infrastructure and the end user
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Ideally have experience with MDM such as Jamf
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High level of English communication skills; both written and oral, including the ability to document and communicate with customers using a helpdesk ticketing system
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Ability to work and communicate well within a team
The main duties of the role include:
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Supporting customers remotely and via phone in a help desk setting
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Working directly onsite with customers to support our managed services offering
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Assisting our IT projects team with quoting and project implementation
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Documenting your work accurately and efficiently
You may also have other duties based on the needs of the business
The following are required:
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Be an Australian resident or have the right to work in Australia
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Have or be able to obtain a Working with Children permit
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Hold a current drivers license
Please note that only successful candidates will be contacted.
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