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Job Post Details

Solutions Engineer
Instructure
·
3.8
Remote
Full-time

Job details

Pay information not provided
Full-time
Remote

Full job description

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.

And that's where you come in:

We are looking for an experienced, articulate, and passionate education technologist to become a Solutions Engineer (SE) having the primary objective of helping guide prospective customers in their Instructure Learning Platform evaluation process. Specifically, evaluations of Canvas LMS, Canvas Studio, Canvas Catalog, Canvas Credentials, Impact, Canvas Career and Digitary/MyEquals.

SEs are the primary knowledge resource for the sales team. They are responsible for identifying deployment and technical issues for assigned accounts during the pre-sales process, considering creative solutions and establishing and maintaining strong relationships throughout the sales cycle. Working in collaboration with their assigned Account Executives (AEs), SEs play an essential role in the sales process, acting as technical advisor and product advocate; thoughtfully considering customer needs to arrive at a best solution. This SE position will be based in Australia and will partner with our Regional Sales Representatives.

About the Role

  • Partner with Account Executives to manage complex and multi-stakeholder opportunities.
  • Develop and deliver tailored product demonstrations that are simple but engaging to a range of sectors including Higher Education, K12 and Registered Training Organisations.
  • Discover and analyse individual customer goals and pain points and map those back into the appropriate Platform solution(s).
  • Analyse and respond to technical requirements in RFIs/RFPs and determine which Instructure solutions, services and partners will be required to meet the client's needs.
  • Understand and document customer requirements to support a successful evaluation, as well as proof of concept and implementation.
  • Be a lifelong learner and develop your and your team's skills continuously.
  • Partner closely with our customer experience teams to ensure an amazing customer experience - for life.

About You

  • Recommended 3+ years of sales engineering or solution consulting experience in a SaaS organisation
  • Technical understanding of education technology, web technology, systems integration, SaaS, student information systems, APIs, etc.
  • Self-motivated, self-reliant, collaborative, and communicative.
  • Articulate and compelling presentation skills with the ability to present to a wide range of stakeholders, both virtually and face to face and in high stakes scenarios.
  • Organised and analytical, able to eliminate sales obstacles through creative and adaptive approaches
  • Excellent interpersonal and eloquent writing skills
  • Must be prepared for domestic and international travel if/when conditions permit (up to 40%)
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.


We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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