Technical Support Coordinator jobs

Work options: Hybrid

Oscar Wylee is one of Australia’s leading optometry and eyewear retailers, with 140+ stores across Australia, New Zealand and Canada and a growing team of 1000+ globally.

We’re a fast-growing, customer-focused business that combines healthcare, retail and fashion to deliver exceptional experiences both in-store and online. At Oscar Wylee, we value collaboration, innovation and people who are excited to grow with us.

About the Role

We are looking for a highly organised, proactive and people-focused IT Support Coordinator to join our Sydney Head Office team.

This is an exciting opportunity for someone early in their IT career who enjoys a varied role combining IT support, coordination, administration and project support responsibilities. You will work closely with teams across IT, Retail, Marketing, Product and external vendors to help keep day-to-day operations running smoothly across our retail store network and support office.

No two days will look the same - this role is perfect for someone who thrives in a fast-paced environment, communicates confidently with stakeholders and enjoys problem solving, coordination and getting things done.

Key Responsibilities

• Work collaboratively with cross-functional teams to ensure smooth delivery of IT projects
• Support day-to-day IT operations across retail stores and support office
• Coordinate and follow up tasks with internal teams and external technology vendors
• Assist with store IT support requests and escalation follow-ups
• Support IT projects, system upgrades, testing and rollout activities
• Assist with documentation, meeting notes, action tracking and process management
• Help manage timelines, priorities and communication across multiple stakeholders
• Maintain accurate records, support documentation and reporting
• Provide general administrative and coordination support to the IT team

About You

• 1–3 years experience in IT support, coordination, administration or a similar role
• IT Degree, Diploma or related qualification preferred
• Strong verbal and written communication skills with the confidence to work across all levels of the business
• Highly organised with excellent time management and attention to detail
• Able to manage multiple priorities in a fast-paced environment
• A proactive, reliable and solutions-focused mindset
• Strong follow-up and coordination skills with the ability to keep tasks moving
• Comfortable working both independently and collaboratively within a team

Why Join Oscar Wylee?

This is an opportunity to join a rapidly growing international retail business where you’ll gain exposure to a wide range of systems, projects and stakeholders across the organisation. You’ll be supported by a collaborative team while developing valuable experience in IT operations, coordination and project support within a dynamic retail environment.

Perks

• Receive 2 x free prescription eyewear per calendar year to keep you on trend
• Hybrid working model
• Sydney CBD Head Office location close to public transport
• Genuine career development opportunities within a growing global business
• Exposure to cross-functional projects and senior stakeholders across the company
• Supportive team culture with hands-on learning and development opportunities

If you are interested in joining a growing global network of optometry service providers please apply. We look forward to reading your application.

Due to the high volume of applications we typically receive for our roles we are only able to respond to shortlisted applications. However, by applying for this role you will have joined our talent community which will enable us to consider you for other opportunities with Oscar Wylee.