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    • You can explain technical IT concepts to non-technical staff in plain English.
    • You are a natural problem solver with the technical know-how to resolve IT…
    • View all Integrity Oversight Victoria jobs - Melbourne jobs - IT Support jobs in Melbourne VIC
    • Salary Search: IT Support Officer salaries in Melbourne VIC
    • Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience.
    • Responsible to adhere to set internal controls.
    • Demonstrated experience in an ICT support, help desk, or technical services role.
    • Provide support within a call centre environment where required, handling a…
    • Providing hands-on technical and application support across business-critical systems.
    • Managing and resolving support requests through ServiceNow.
    • You’re looking primarily for a high-volume support role centered on predefined troubleshooting steps, rather than open-ended technical investigation and…
    • To provide technical assistance to the team members in resolving customer issues.
    • This role is focused on resolving technical issues, offering guidance, and…
    • Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were…
    • Extensively research and document customer technical issues.
    • As a member of our Client Advocacy team, you are responsible for providing high-quality technical…
    • Liaise with clients, technical teams and other stakeholders to resolve technical issues and support reliable system operation.
    • Write technical knowledge base articles and whitepapers.
    • Communicate technical matters to customers both orally and in writing.
    • 2+ years in technical support, support engineering, or TAM at a B2B SaaS company,.
    • Own inbound support tickets during APAC hours from first response through…
    • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
    • Work Schedule: 8-hour shift.
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    • Full Service Desk support across all support channels during standard business hours.
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Job Post Details

IT Support Officer
Integrity Oversight Victoria
Melbourne VIC
$100,894 - $114,476 a year
Part-time
Apply on company site

Job details

$100,894 - $114,476 a year
Part-time
Melbourne VIC

Full job description

Overview

Work Type: Ongoing - Part-time

Salary: $100,894 - $114,476

Grade: VPS 4

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/VI0038IT

Are you an experienced IT all-rounder looking for a varied role in an organisation with a bespoke ICT environment?
  • This opportunity is for you, if:
    • You are a natural problem solver with the technical know-how to resolve IT incidents and system issues
    • You enjoy being the first point of call for your colleagues across the organisation
    • You can explain technical IT concepts to non-technical staff in plain English
    • You have experience managing case management systems with an appetite to learn more
    • You are motivated by a position that offers the flexibility of part time and variety, where no two days are the same.

    • A rewarding opportunity exists for an IT Support Officer (VPS 4) within the Corporate Services team at Integrity Oversight Victoria. As the key oversight body in Victoria's integrity system, we provide oversight of the Independent Broad-based Anti-corruption Commission (IBAC) and 12 other integrity, accountability and investigatory bodies and their officers. We also play a key role in Victoria's public disclosure scheme.

    • Job Overview

    • Reporting to the Manager, IT Systems, the IT Support Officer provides help-desk support, working to resolve incidents, system issues and service requests. The position assists the Manager, IT Systems to monitor systems, develop guidance materials, deliver training, manage IT contractors and deliver ICT projects. Additionally, the IT Support Officer is responsible for maintaining our case management system including configuration changes, upgrades and enhancements.

    • The work of the IT Support Officer involves working with IOV's air-gapped network as well as supporting staff working onsite. While there is a level of flexibility with working arrangements, the role of IT Support Officer is predominantly performed on site.

    • The position is ongoing. For more information regarding this position, please see the attached position description.

    • How to apply

    • Please click the “Apply now” button on this advertisement and ensure that your application includes the following to be given full consideration:

      • resume
      • covering letter outlining your interest in the position and
      • succinct response to the Key Selection Criteria of no more than two pages in total.

    • Closing date for applications is 11.59pm, Wednesday, 25 November 2026.

    • Other relevant information:

    • For further information regarding Integrity Oversight Victoria please visit our website at www.integrityoversight.vic.gov.au

    • For enquiries regarding the position please phone the contact person listed in the position description.

    • Integrity Oversight Victoria values the contribution of all employees and fair and equitable treatment of all people is integral to all activities. As such, Integrity Oversight Victoria will make reasonable adjustments for applicants with disabilities.

    • Employment of successful candidates will be subject to:

      • Reference checks, completion of a pre-employment misconduct screening declaration and consent form, and a pre-employment criminal record check.
      • Undertaking an oath or affirmation as prescribed in Section 30 of the Integrity Oversight Victoria Act 2011.
      • A Negative Vetting 1 security clearance is mandatory and will be required to be obtained once engaged and maintained for the duration of employment with Integrity Oversight Victoria.

    • Integrity Oversight Victoria is committed to maintaining the privacy of personal information. Personal information received during the recruitment process will be managed in accordance with the Privacy and Data Protection Act 2014. Integrity Oversight Victoria recruitment processes include considering and responding to your job application. In some circumstances, in order to assess your suitability for the role, we may seek to contact one or more referees who are not specified in your application. Any proposal to contact an unspecified referee will be discussed with you first and your consent will be sought before doing so. A failure by you to provide consent to contact unspecified referees may, in some circumstances, result in your application not being considered further. You may request access to your personal information by contacting Integrity Oversight Victoria.

Applications close Wednesday 25 November 2026 at 11.59pm
Posted
11 November 2026
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