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Technical Support Engineer jobs

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    • Providing technical support by phone, email, or onsite.
    • The role combines technical troubleshooting with customer support and often involves working directly…
    • View all Redrock MedTech Ltd jobs - Melbourne jobs
    • Salary Search: Technical Support Engineer salaries in Melbourne VIC
    • Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience.
    • Responsible to adhere to set internal controls.
    • Travelling to customer sites throughout the Pilbara region to provide onsite technical support.
    • Maintaining accurate documentation of support requests and…
    • Clearly communicate and escalate unresolved technical issues.
    • You’ll be the first point of contact for our customers, helping resolve technical and account-…
    • You’re looking primarily for a high-volume support role centered on predefined troubleshooting steps, rather than open-ended technical investigation and…
    • Some of the jobs titles that a field engineer could grow into are engineering manager and senior field engineer.
    • Technical support: 1 year (Preferred).
    • 1-2 years of technical support experience.
    • This is a very hands-on, technical role, that is much broader than a typical ticket-based support position.
    • Hit Apply Now to learn more about joining our Technical Support Engineering team.
    • This is a dynamic, fast-paced role that combines day-to-day technical support with the mobilisation and ongoing support of project sites.
    • Who we're looking for:
    • This role primary responsibility will be as field engineer for project on client site around Melbourne, Australia.
    • Provide technical support and consultation to customers.
    • Visit customer sites for hands-on support.
    • Share documentation, software updates, and instructions.
    • Ideal candidates should have strong technical experience in one or more of the following areas:
    • A capacity to rapidly learn new technical skills and adapt to…
    • O OR 5+ years of technical support, technical consulting experience, or information technology experience.
    • Bachelor's Degree in Computer Science, Information…
    • Experience in Customer Service or similar technical support position.
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    • Reporting to the IT Service Desk State Lead (VIC), you'll be the first point of contact for technical support, ensuring our teams can effectively use technology…

Job Post Details

Technical Support Engineer - job post

Redrock MedTech Ltd
Melbourne VIC 3000
From $5,800 a month - Full-time

Job details

Pay

  • From $5,800 a month

Job type

  • Full-time

Location

Melbourne VIC 3000

Benefits

Pulled from the full job description

  • Childcare assistance
  • Housing allowance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance

Full job description

Redrock MedTech Ltd

Company Overview and Services: Develops and distributes medical devices and digital patient monitoring tools for hospitals and community care providers.

A Technical Support Engineer is responsible for ensuring that medical devices, diagnostic equipment, or healthcare software are installed, maintained, and functioning correctly. The role combines technical troubleshooting with customer support and often involves working directly with hospitals, clinics, and laboratories.

Job description

Typical responsibilities include:

Installing and commissioning medical devices at customer sites.

Performing preventive maintenance and equipment calibration.

Diagnosing and repairing hardware and software faults.

Providing technical support by phone, email, or onsite.

Training healthcare professionals on the safe and effective use of equipment.

Documenting service activities and maintaining accurate records.

Ensuring compliance with safety, quality, and regulatory requirements.

Escalating complex technical issues to engineering or product development teams.

Managing spare parts and service inventory.

Skills and qualifications

Employers typically look for:

A degree or diploma in Biomedical Engineering, Electrical Engineering, Electronics, Mechanical Engineering, or a related field.

Strong troubleshooting and problem-solving skills.

Knowledge of medical devices or electronic systems.

Good communication and customer service skills.

Ability to travel to customer sites when required.

Familiarity with quality standards and healthcare regulations is an advantage.

Pay: From $5,800.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Health insurance
  • Housing allowance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Visa sponsorship
  • Vision insurance

Work Location: In person

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