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Technical Support Engineer jobs in Sydney NSW

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    • User Assistance: Guide employees through technical problems in person, over the phone, or via remote support tools.
    • Desktop support: 2 years (Preferred).
    • View all Gardner Smith IT jobs - Sydney jobs - IT Support jobs in Sydney NSW
    • Salary Search: IT Support Engineer salaries in Sydney NSW
    • Share product knowledge by authoring software knowledge base articles, technical papers, technical presentations and engage in SAS Communities.
    • Write technical knowledge base articles and whitepapers.
    • Communicate technical matters to customers both orally and in writing.
    • Proven ability to resolve a wide range of technical issues for diverse customers.
    • Manage and prioritize multiple support tickets simultaneously, ensuring…
    • 1-2 years of technical support experience.
    • This is a very hands-on, technical role, that is much broader than a typical ticket-based support position.
    • Join a high performing team to deliver application support services, Level 1 and Level 2 technical support, coordinate vendor and stakeholder engagement,…
    • Ability to explain solutions clearly to both technical and non-technical audiences.
    • Work across copper and fiber-optic infrastructure and support LAN…
    • Drafting reports and communicating to stakeholders at a non-technical level.
    • Participate in on call support roster and be available to work outside business…
    • Knowledge and experience working in a technical support position or have academic knowledge gained at TAFE or University.
    • Candidates should possess strong technical troubleshooting skills, excellent communication abilities, and experience working in a fast-paced, customer-focused…
    • This position serves as a key member of the technical escalation function within product & technical support, providing remote and on-site technical support to…
    • Provide technical support for Dynatrace, Elasticsearch, and observability platforms.
    • Experience in customer-facing support environments.
    • Working closely with client stakeholders, vendors, developers, and infrastructure teams, you'll help resolve complex technical issues and improve how support is…
    • Excellent communication skills, able to translate technical concepts for non-technical stakeholders.
    • Provide frontline and escalated technical support to end-…
    • Experience in Customer Service or similar technical support position.
    • Travel to customer locations to support trouble shooting and also may help out other…

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Job Post Details

IT Support Engineer - job post

Gardner Smith IT
Sydney NSW 2000
$40 - $50 an hour - Permanent, Part-time

Job details

Pay

  • $40 - $50 an hour

Job type

  • Part-time
  • Permanent

Location

Sydney NSW 2000

Full job description

Key Responsibilities

  • Hardware & Software Support: Install, configure, and repair desktop computers, laptops, printers, and mobile devices.
  • Incident Management: Triage, prioritize, and resolve helpdesk tickets or escalate complex issues to higher-tier IT teams.
  • User Assistance: Guide employees through technical problems in person, over the phone, or via remote support tools.
  • Account Administration: Manage user accounts, password resets, and permission groups using services like Active Directory or Office 365.
  • Documentation: Record troubleshooting steps and maintain internal knowledge base
  • Help with onsite Infrastructure servers , Palo alto Firewall / Firewalls /cyber securiy
  • Hand on experience is a must

Pay: $40.00 – $50.00 per hour

Expected hours: 16.0 per week

Ability to commute/relocate:

  • Sydney NSW 2000: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Desktop support: 2 years (Preferred)

Work Authorisation:

  • Australia (Required)

Location:

  • Sydney NSW 2000 (Preferred)

Work Location: In person

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