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Technical Support Engineer jobs in Sydney NSW

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    • Provide technical support to internal users via phone, email, and ticketing systems.
    • Paid training and certification support.
    • We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations.
    • An engineer with previous technical troubleshooting and/or programming experience.
    • We share our technical and product expertise with customers via multi-channel…
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    • Experience in an IT Service Desk, any customer support, or technical help role, providing first level support to end users (Desirable but not essential).
    • 1.5+ year experience in software support or customer service.
    • Our offerings are designed to support the well-being and diverse needs of our global workforce.
    • Resolve technical issues: Liaise with clients and internal teams to resolve technical incidents and requests.
    • Minimum 3 years hands on IT support experience in…
    • Participate in technical training sessions and workshops.
    • Assist with product testing, system troubleshooting, installation support.
    • 工作地点：*澳大利亚悉尼.
    • 技术支持及现场服务.
    • Excellent communication skills with the ability to explain technical concepts to non-technical users.
    • Provide L1/L2 technical support to end-users via helpdesk…
    • This role provides technical expertise and direction in support of system infrastructure and process improvements, diagnoses and resolves complex system…
    • Idira Technical Support Engineers provide front-line technical support for the company's worldwide enterprise customers and partners.
    • Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
    • We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions.
    • Who You’ll Work With.
    • Regularly review escalated cases from the Primary technical support team (Level-1) to identify gaps, and look at ways to improve technical competency of Level-1…
    • Printer, monitor, and peripheral support.
    • Provide hands-on IT support for end-user devices and workplace technology, including desktops, laptops, mobile devices…
    • O OR 5+ years of technical support, technical consulting experience, or information technology experience.
    • Bachelor's Degree in Computer Science, Information…

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Job Post Details

Technical Support Engineer - job post

Faltoni Group
Sydney NSW
$80,000 - $95,000 a year - Permanent, Full-time

Job details

Pay

  • $80,000 - $95,000 a year

Job type

  • Permanent
  • Full-time

Location

Sydney NSW

Benefits

Pulled from the full job description

  • Paid training

Full job description

We are seeking a proactive and technically skilled Technical Support Engineer to join our growing IT team. In this role, you will provide technical assistance, troubleshoot software and hardware issues, and ensure users receive timely and effective support.

This is an excellent opportunity for professionals who enjoy solving technical problems while working in a collaborative and fast-paced environment.

Responsibilities

  • Provide technical support to internal users via phone, email, and ticketing systems
  • Troubleshoot hardware, software, networking, and system-related issues
  • Install, configure, and maintain desktops, laptops, printers, and mobile devices
  • Support Microsoft Windows, Microsoft 365, and enterprise applications
  • Manage user accounts, permissions, and password resets
  • Monitor IT systems and escalate critical incidents when necessary
  • Maintain accurate documentation of support requests and resolutions
  • Assist with software deployments and system upgrades
  • Support employee onboarding by preparing IT equipment and user accounts
  • Collaborate with infrastructure and security teams on ongoing IT projects
  • Ensure compliance with company IT policies and security standards
  • Deliver high-quality customer service while meeting service level agreements

Qualifications

  • 2+ years of experience in Technical Support, Help Desk, IT Support, or Service Desk
  • Experience supporting Windows operating systems and Microsoft 365
  • Familiarity with Active Directory and remote support tools
  • Basic understanding of networking principles (TCP/IP, DNS, VPN)
  • Strong troubleshooting and analytical skills
  • Excellent communication and customer service abilities
  • Ability to prioritize multiple tasks in a fast-paced environment
  • Strong attention to detail and willingness to learn new technologies

What We Offer

  • Competitive salary package
  • Superannuation contributions
  • Paid training and certification support
  • Career development opportunities
  • Collaborative and supportive team environment
  • Modern workplace with the latest technology
  • Employee wellbeing and recognition programs

Pay: $80,000.00 – $95,000.00 per year

Work Location: In person

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