Technical Support Level 1 jobs

LEVEL 1 HELP DESK TECHNICIAN

Join One of Victoria’s Fast-Growing IT Teams!

Love Technology?

Love Helping People?

Start Your IT Career With Us!

At I.T. how to, we're not your average IT company.

We're a fast-growing Managed Service Provider (MSP) supporting businesses across Geelong, Colac, Ballarat, Melbourne and beyond. Our mission is simple: deliver amazing technology experiences and exceptional customer service.

We're looking for an enthusiastic, positive and driven Level 1 Help Desk Technician who loves solving problems, learning new technology, and making customers smile.

Whether you're starting your IT journey or looking to take the next step, this is an opportunity to work with a supportive team that genuinely invests in your growth.

What You'll Be Doing

Every day is different!

You'll be helping our clients with:

Resolving PC, laptop and hardware issues

Supporting Microsoft 365, Teams and Outlook

Password resets and user account management

Troubleshooting printers, internet and connectivity problems

Setting up new computers and devices

Answering help desk calls and support tickets

Assisting senior engineers with projects and deployments

Delivering outstanding customer service every day

What We're Looking For

You don't need to know everything.

We're looking for attitude, enthusiasm and willingness to learn.

You'll fit right in if you:

✔ Love technology

✔ Enjoy helping people

✔ Have excellent communication skills

✔ Are reliable and motivated

✔ Have strong problem-solving skills

✔ Can work independently and in a team

✔ Have a positive, can-do attitude

✔ Want a long-term career in IT

Bonus Points For

Experience with:

• Microsoft 365
• Windows 11
• Active Directory
• Teams
• Networking fundamentals
• ConnectWise or other ticketing systems
• Cybersecurity awareness
• AI

What You'll Get

Career Growth

Learn from experienced engineers and gain exposure to a wide range of technologies.

Competitive Salary

Salary package based on experience.

Training & Certifications

We'll help you continue building your skills.

Great Team Culture

Work with a supportive team that celebrates wins and helps each other succeed.

Fun Working Environment

Regular team events, collaboration and a workplace where your ideas matter.

Real Opportunities

We're growing quickly, creating opportunities for advancement into Level 2, Projects, Cyber Security, Cloud and Leadership roles.

Why Join I.T. how to?

At I.T. how to, we believe people come first.

We're passionate about technology, customer service and helping our team members build successful careers. You'll work alongside experienced professionals, learn every day, and make a genuine impact for businesses that rely on us.

If you're hungry to learn, excited by technology and ready to join an energetic team, we'd love to hear from you.

Apply Now

Send your resume and a short introduction telling us:

Why you want a career in IT and why you'd be a great fit for the I.T. how to team.

Email: hr@ithowto.com.au

⚡ Not Just Looking for Another Job?Looking for a Career, Mentors, Growth and a Team That Has Your Back?

Join I.T. how to and help us deliver amazing technology experiences every day.

Pay: $52,880.00 – $65,680.00 per year

Benefits:

• Company car
• Employee mentoring program
• Free drinks
• Free food
• Salary packaging
• Work from home

Work Location: In person